BANK OF AMERICA, NATIONAL ASSOCIATION
Consumer Complaints
There are over 87057 complaints on file for BANK OF AMERICA, NATIONAL ASSOCIATION. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 4
2019-12-02
Scottsdale, AZ
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: In progress
2019-12-02
Leeton, UT
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: In progress
2019-12-02
Walnut Creek, CA
Managing an account
Checking or savings account: Other banking product or service
Problem using a debit or ATM card
Company Response: In progress
2019-12-02
Duncanville, TX
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: In progress
2019-12-02
Ballwin, MO
Problem with customer service
Money transfer, virtual currency, or money service: Foreign currency exchange
Company Response: In progress
2019-12-02
AK
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: In progress
2019-12-02
Houston, TX
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: In progress
2019-12-02
Meriden, CT
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: In progress
2019-12-01
San Antonio, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: In progress
2019-12-01
Bedford, TX
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: In progress
2019-11-30
Dallas, TX
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: In progress
2019-11-30
MA
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: In progress
2019-11-30
Lincoln, NE
Opening an account
Checking or savings account: Checking account
Account opened as a result of fraud
Company Response: In progress
2019-11-30
Hamden, CT
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information is missing that should be on the report
Company Response: In progress
2019-11-30
Boston, MA
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: In progress
2019-11-30
Atco, NJ
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: I had XXXX credit cards with Bank of America. I had opened XXXX account in XXXX and I opened the other in XXXX. They closed both of my credit card accounts on XX/XX/XXXX and they sent out 2 letters shortly thereafter. They have written and stated that the reason was irregular authorized user activity. Any authorized users on my accounts were permitted by myself, the authorized user and Bank of America otherwise they would never have been added/approved. They also took my cash back rewards and told me that I forfeited those funds. Those funds were about {$140.00}. They even told me that this is part of their rewards program rules. This simply sounds like they are allowed to basically take the funds at any given time instead of forwarding those funds to the credit card holder. This in itself should be illegal as I could understand if I closed the accounts but I didn't, they did. I did not receive any phone calls or letters that there was any irregular authorized user activity on my accounts or any concerns with my accounts other than 1 call sometime this past summer asking if I had added an authorized user to my credit card. That was the only phone call that I received from Bank of America in XXXX from what I recall. I spoke to Bank of America and still have not been given a legitimate reason why my XXXX accounts were closed other than what I have stated and was told Bank of America can close out anyone 's account at any time for any reason and if we close out your account all funds in your cash back rewards account are thereby forfeited. This again does not seem right or fair in any way because if any bank decides they simply want to close out a person 's account and that person has cash back funds sitting in their account they would all lose their money. They even told me I could request to reopen both accounts knowing in advance that the request would be denied shortly after they run my credit because they already knew that the notes in their data base indicated that they revoked my credit cards. The letters did not mention anything of the sort and I requested for both cards to be reopened and it wasn't till after they re-ran my credit did they tell me the accounts are revoked. Again I do not feel this was warranted, I was never late, no true explanation for this and the closure of both cards had a negative impact on my credit report which why I am filing this complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-30
Key Biscayne, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: In progress
2019-11-30
Garrett Park, MD
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Company Response: In progress
2019-11-29
Manhattan, NY
Closing on a mortgage
Mortgage: Other type of mortgage
Company Response: In progress
2019-11-29
Canyon Cntry, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-29
Key Biscayne, FL
Problem with additional add-on products or services
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: In progress
2019-11-29
Palm Springs, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-29
Milwaukee, WI
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Company Response: In progress
2019-11-29
Soquel, CA
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: In progress
2019-11-29
Streamwood, IL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: In progress