American Collection Systems, Inc. (OH)

2019-11-14

Concord Twp, OH

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Company Response: Untimely response

Untimely Response

2019-05-07

Pawtucket, RI

False statements or representation

Debt collection: I do not know

Impersonated attorney, law enforcement, or government official
Company Response: Untimely response

Untimely Response

2018-02-15

Clermont, FL

Written notification about debt

Debt collection: Medical debt

Didn't receive notice of right to dispute
Company Response: Untimely response

Untimely Response

2018-02-09

Clermont, FL

Written notification about debt

Debt collection: Medical debt

Didn't receive notice of right to dispute
Company Response: Untimely response

Untimely Response

2017-11-17

Fort Lesley J Mcnair, DC

Threatened to contact someone or share information improperly

Debt collection: I do not know

Talked to a third-party about your debt
Complaint: Contacted company over a year ago to cease and desist, after not receiving verification of debt. The company shared / school, is not verified and I have no record or knowledge of debt. The company has continued to contact parents home and cell numbers, even after they requested them to stop contacting ; in addition to making repeated, early/late, and harassing calls. Shared information about collection with parents - even after they shared they did not have contact information ; I am activity duty and parents do not have contact information, as they shared ( depending on TDY ).
Company Response: Untimely response

Untimely Response

2017-11-17

Fort Lesley J Mcnair, DC

Communication tactics

Debt collection: I do not know

You told them to stop contacting you, but they keep trying
Complaint: The latest date was XX/XX/XXXX ; however call several times daily and weekly looking for daughter. Have shared there is no additional information we have to offer and that we do not have contact information. Made repeated requests for caller to stop calling. Callers also identified that daughter was " running a business out of home connected to number ''. This information is false, inaccurate, and did not request to know nature of call - however this was provided.
Company Response: Untimely response

Untimely Response

2017-06-27

Northside, NC

Attempts to collect debt not owed

Debt collection: Private student loan debt

Debt was paid
Company Response: Untimely response

Untimely Response

2017-06-26

Northside, NC

Attempts to collect debt not owed

Debt collection: Private student loan debt

Debt was paid
Company Response: Closed with explanation

Untimely Response

2016-08-31

Hilliard, OH

False statements or representation

Debt collection: Medical

Attempted to collect wrong amount
Company Response: Untimely response

Disputed: No Untimely Response

2016-08-05

Atl, GA

Cont'd attempts collect debt not owed

Debt collection: Non-federal student loan

Debt was discharged in bankruptcy
Company Response: Untimely response

Disputed: No Untimely Response

2015-11-04

IL

Disclosure verification of debt

Debt collection: Non-federal student loan

Right to dispute notice not received
Complaint: Which of these best describes your issue? Did not receive notice of right to disputeDescribe what happened so we can understand the issue ... On XXXX XXXX I spoke with XXXX XXXX Banks at American Collection Services with regard to a debt from XXXX. We worked out a settlement amount and I set up payment using my debit card. By XXXX XXXX I noticed the payment was never taken so I called in. The next day XXXX called back and said there was a system error and all of my payment information was lost and he simply did n't know. I set up payment again. This time I thought the settlement was higher but did not want to press the issue so I said fine and gave the checking info from my commercial account. On XX/XX/2015 I called XXXX to re-enroll and was told I still had an outstanding debt and gave the number to XXXX Banks. At this time I could not enroll. I left a message for XXXX Banks yet again. On XX/XX/2015 he called back and this time was very aggressive. I was making the call to work out payment yet again but he only wanted to argue why the last payments did n't process. I continued to say if the calls are recorded simply pull the recording. I just want this resolved as I have initiated every single communication and it has yet to be rectified. I became increasingly frusterated with the dead end conversation and requested a manager. He put on XXXX XXXX who identified himself as the person who handles litigation. I asked if he was an attorney he said, " I take care of asset, garnishments, and litigation ''. I asked if he was an attorney registered with the XXXX he replied, " No just a paralegal '' his tone then changed. We XXXX agreed that the communication was poor and when we began to speak of settlement he said he did not see XXXX and could not offer XXXX. I explained that I had an email XX/XX/2015 that shows a settlement offer that they failed to take twice and asked him to pull the recordings and the email. He stated that I would have to have legal injunction to access any recordings of the calls and if I filed a complaint it was no big deal because it is a simple form he fills out to answer and the complaints are not taken seriously anyways. If I did not like paying him I could contact XXXX directly. I am hesitant to pay a company that offers a settlement and loses my payment information, then charges more, fails to take the money a second time, and NEVER even once attempts to make contact. I have never received an initial dunning notice by mail only a settlement offer by email. I am now in a situation where I can not enroll back into my MPA due to this companies inability to process payment despite my repeated attempts. XXXX made a point to say any complaints that come through he will simply use a form add names to the blanks and mark it as frivolous. Please I encourage management and the CFPB to pull call recordings. Clearly this company and its staff have very little regard for the CFPB and do not take its authority seriously. I simply wanted to pay a bill. At this time I have made contact with XXXX in hopes they will be able to process a payment.
Company Response: Untimely response

Disputed: No Untimely Response

2015-10-01

Nas Miramar, CA

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Untimely response

Disputed: No Untimely Response

2015-08-31

MN

Disclosure verification of debt

Debt collection: Medical

Not given enough info to verify debt
Complaint: I went on the Internet to find this debt collection agency and there is a bunch of complaints saying its a scam company.
Company Response: Untimely response

Disputed: No Untimely Response

2015-03-31

Bronx, NY

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Complaint: I have a debt on my credit report for American collection systems for XXXX New York that should not be there because XXXX servicing is already handling all my school loans.
Company Response: Untimely response

Disputed: No Untimely Response

2015-03-08

Longwood, FL

False statements or representation

Debt collection: I do not know

Attempted to collect wrong amount
Company Response: Untimely response

Disputed: No Untimely Response