ALLY FINANCIAL INC
Consumer Complaints
There are over 6232 complaints on file for ALLY FINANCIAL INC. Dated between 2019-12-16 and 2012-03-09.
Complaints Page 77
2018-03-08
Barry University, FL
Incorrect information on your report
Vehicle loan or lease: Loan
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-08
Wallington, NJ
Getting a loan or lease
Vehicle loan or lease: Loan
Fraudulent loan
Complaint: XX/XX/2013 I purchased a vehicle ( {$15000.00} ) financed by Ally financial. A few months after obtaining the vehicle i found out there was a class action lawsuit on ally for charging 4-5 percent more interest to minorities. I asked multiple times to lower the interest ( 15 % ) but i was told no they cant. After so many attempts i told them to get the car. Now ally auctioned off the car for ( {$7000.00} ) and now I have negative mark on my credit for ( {$7800.00} ).
https : //www.consumerfinance.gov/about-us/newsroom/cfpb-and-doj-order-ally-to-pay-80-million-to-consumers-harmed-by-discriminatory-auto-loan-pricing/
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-08
Hon, HI
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Difficulty submitting a dispute or getting information about a dispute over the phone
Complaint: On XX/XX/XXXX I contacted XXXX to dispute several inquiries I have on my credit report from various car dealerships. These dealerships ran my credit without my knowledge to several lenders thus resulting in a surplus of inquiries on my report. The inquiries under dispute are : XXXX XXXX XXXX XXXX ( XX/XX/XXXX ) and XXXX XXXX XXXX XXXX XXXX ( XX/XX/XXXX ), Ally Financial ( XX/XX/XXXX ), XXXX XXXX XXXX ( XX/XX/XXXX ), XXXX XXXX XXXX ( XX/XX/XXXX ). I attempted to have XXXX look into these inquiries and they informed me that they would not initiate an investigation until I had letters from these lenders.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-08
Jax, MS
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with the interest rate
Complaint: My car in XXXX was Fanancial by ally they call me everyday and ask for money that I dont have my car was totally in XXXX I told them that I was not able to get pay and I had full coverage and gap insurance but they call and harassing me everyday.plus they have put the car loan on my credit twice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-07
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2018-03-07
Vicksburg, MI
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-06
Palos Park, IL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-06
Grangeville, LA
Incorrect information on your report
Vehicle loan or lease: Loan
Account information incorrect
Complaint: This account was paid in full from a insurance claim from XXXX XXXX. Ally financial received the settlement check from XXXX XXXX and signed over the title to the vehicle to XXXX XXXX XXXX. Now that everything has been paid out and XXXX XXXX has owner ship of my vehicle, Ally said that I have accrued finance charges on my account that is still open. I explained to Ally that this is incorrect because my vehicle was paid in full by XXXX XXXX, you received the settlement check from XXXX XXXX and signed over the title to XXXX XXXX. Ally does not even own ownership to my vehicle any longer XXXX XXXX owns it due to a insurance settle from total loss of vehicle. Please see attached documents from XXXX XXXX and a paid in full letter from Ally. All that I want is Ally Financial removed off my credit report on all three credit beaus due to its reporting 120 days pass due and they no longer own my vehicle and I do not owe Ally Financial any money. XXXX XXXX XXXX paid Ally financial in full
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-06
Vernon Hill, VA
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with fees charged
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-06
Kingstree, SC
Problem with a credit reporting company's investigation into an existing problem
Vehicle loan or lease: Loan
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-06
Colver, PA
Incorrect information on your report
Vehicle loan or lease: Loan
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-06
Boynton Beach, FL
Improper use of your report
Vehicle loan or lease: Loan
Reporting company used your report improperly
Complaint: i had gone to a dealer in XXXX because i was tried to get a car and the i provide the dealer my info they ran my credit i couldn't get approved in the next month i check my credit report i find out it wasn't one time the dealer pulled my credit I saw a bunch of inquiries about auto finance now my credit is kind of heavy with all these inquiries its about 20 inquiries listed below and they kept repeating over and over XX/XX/XXXX, XXXX XXXXXXXX XXXXXXXX XXXX XX/XX/XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX, XXXX XXXX XXXX XX/XX/XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXXXXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX ally financial XX/XX/XXXX ally financial XX/XX/XXXX ally financial XX/XX/XXXX ally financial XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXXXXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXXXXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX all this reported to my credit report just because i requested a loan from the dealership now my credit is worthless because of these hard inquiries from my XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-06
Glendale, AZ
Communication tactics
Debt collection: Auto debt
Frequent or repeated calls
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-06
TN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: ALLY was included in a Chapter XXXX and discharged. They continue to report Profit/Loss on my credit report with a {$11000.00} balance. They have been contacted numerous times, the latest from my attorney and still no response from Ally. This needs to be removed from my credit as it is hurting my score.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-06
Charlotte, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-06
Lex Pk, MD
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2018-03-05
Key Biscayne, FL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: Due to the fact that I am a victim of identity theft, I contacted the XXXX credit bureau in writing on or about XX/XX/XXXX and I asked XXXX to ask Ally Financial ( credit reporting company ) to promptly delete their unauthorized inquiry ( date : XX/XX/XXXX ) from my credit file. Unfortunately, and as of this present date, XXXX has recently reported that the unauthorized inquiry that is associated with Ally Financial is still currently reporting on my XXXX credit file. ***RECORDS ARE AVAILABLE UPON REQUEST. ***
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-04
Springfield, MO
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-03
Lewiston, NY
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with fees charged
Complaint: I have paid these individuals ( Ally Financial ) XXXX for my XXXX XXXX XXXX ... I worked out a defferment back on XX/XX/XXXX that was supposed to defer any and all interest & late fees until XX/XX/XXXX SO THAT I COULD THEN PAY OFF MY VEHICLE FOR ANYWHERE BETWEEN {$1400.00} - {$1800.00} ... .Now its the XXXX of XXXX and they are saying now that I have {$760.00} something in LATE FEES AND THAT IM BEHIND ON MY PAYMENTS?!?!?! TRY CALLING TO SPEAK TO A MANAGER AND GET HUNG UP ON 4X?!?!??! What kind of Multi Billion Dollar company treats people this way??!!??!! This is not the first time this has happened ... their customer service is HORRIBLE, NOT TO MENTION YOU CAN NOT UNDERSTAND THEM BECAUSE " XXXX, XXXX OR XXXX " IM SURE,,, THEY HAVE SUPER BROKEN ENGLISH AND THEY ARE TRAINED LIKE ROBOTS TO JUST KEEP STATING THE SAME THING OVER AND OVER AND OVER ~ THEY DO " NOT '' LISTEN TO YOUR ISSUES NOR TRYING TO SOLVE THE PROBLEM AND WHEN YOU ASK FOR THEIR MANAGER THEY HANG UP ON YOU?!?!?!??!?! AFTER BEING ON HOLD FOR UP TO 40 MIN AT A TIME!!!! MINE & MY FIANCES TIME IS EXTREMELY VALUABLE AND WE ARE MISSING TIME AT WORK TO BE ON HOLD. SO WE CALL ON SATURDAY AND THE RECORDING SAYS " OUR HOLD TIME IS EXTREMELY LONG AT THIS TIME, YOU MAY WAN NA CALK BACK OR GO ONLINE?!?!??! '' WHAT THE HECK IS THAT?!?! WE JUST MOVED WE ARE TRYING TO DO THE RIGHT THING AND THESE INDIVIDUALS XXXX IT UP!!!!! EVERY SINGLE TIME, THEY DO NOT NOTATE ANYTHING SO YOU HAVE TO REPEAT YOURSELF OVER AND OVER EVEN WHEN YOU ASK THEM TO DOCUMENT THE CALL ... I JUST WANT TO BE DONE WITH THIS COMPANY AND GET MY TITLE TO MY CAR THAT HAS NOW ALMOST BEEN PAID FOR TWICE!!!!!! I WOULD NOT SEND MY WORST ENEMY TO ALLY FINANCIAL OR ANY OF ITS AFFILIATES IM SO DISCUSSED AT THE AMOUNT OF MONEY I HAVE SPENT ON THEIR MADE UP " LATE FEES AND FINANCE CHARGES!! '' ITS TRULY WHY THEY ARE A BILLION DOLLAR COMPANY ... THEY ARE THIEVES THAT ARE TAKING ADVANTAGE OF HARD WORKING AMERICANS THAT BUST THEIR HUMPS TO PAY FOR THESE OBSURRED CHARGES. I OWED {$1800.00} IN XXXX I DEFFERED UNTIL XXXX ( SO I WAS TOLD ) AND NOW I " OWE '' {$3900.00} & I WAS ONLINE ~ I WENT TO PAYOFF ACCOUNT AND IT TELLS ME {$4200.00}?!?!?!?!? I GIVE UP. THIS IS NOT RIGHT MY STICKER PRICE WAS {$11000.00} ... I HAVE PAID {$17000.00}!!! HOW IS THIS JUSTIFIED?? PLUS I HAD A CO-SIGNER ON THIS LOAN!!!!!! Ultimately, it's demoralizing when TRAINED customer services and collections specialists don't NOTATE phone conversations, nor save their recorded lines ( which by law they must ) which would validate my claims and proove that they are COMPLACENT and neglect in facilitating there jobs. Furthermore, time is MONEY, and when you must take one and a half hours minimally to call XXXX XXXX, DURING THERE BUSINESSES HOURE AND GET NOTHING ACCOMPLISHED, any individuals would be upset. When calling in knowing the company seems to be running racket and perpetuate the problem with no recourse. Most importantly, any TRAINED specialists should not be bias to an upset consumer by placing on long holds, eventuality hanging up THE line and intentionally not documenting the conversation because they didn't like a disgruntled tone. A class action suit should be placed against such banks as ALLY whom participate daily in infair tactics and UNETHICAL and UNAUTHORIZED CHARGES taking ADVANTAGE of ones poor credit score and purposely not solving the problem so they can charge extra fees and finance CHARGES as well as hidden FEES. A 5 year loan has Turned into over 6 years. Countless hours on phone and even job loss for taking extended breaks trying to resolve my billing issues. Please take this not at as a desperate plea for alterior motives. Its principal, morals, ehtics and the law that is being encroached upon and broken by ALLY Bank. I would like to be compensated in a manner indicative of said claims ; time, money job loss emotial distress from these foreign customer service reps. Hired intentionally by these banks. Internet on line, thousands of people have made similar complaints about ALLY BANK / XXXX XXXX
Thanks for the opportunity
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-02
OH
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: XXXX XXXX XXXX reported on my inquiry XX/XX/17 on XXXX and XXXX. I did not give authorization and did not apply to this creditor. I called the creditor and XXXX and XXXX to have it taken off my inquiry. No action was taken.
XXXX XXXX was reported on my inquiry XX/XX/17 on XXXX and XXXX. Did not apply to this creditor nor authorization. Called XXXX and XXXX, plus the creditor to have them to remove it off of my inquiry no action was taken.
Ally Financial was reported on my inquiry XX/XX/17 on XXXX. Did not apply to this creditor nor authorization. Called XXXX and Ally Financial to have it removed from my inquiry no action was taken.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-02
Reading, PA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: I recently notice about 5 hard inquiries all of them dated for XX/XX/2018. I don't recognize any of these institutions and have not contacted them at any point.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-02
Mem, TN
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2018-03-02
Harrisburg, VA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-01
New Rochelle, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-28
MA
Attempts to collect debt not owed
Debt collection: Auto debt
Debt is not yours
Complaint: On a letter date XX/XX/18, Ally sent me a bill for {$1200.00}. I fully reject this as not being valid. A ) There is/was no excessive wear to the vehicle ( {$540.00} ) B ) Sales tax on excessive miles/excess wear and tear if false ( mileage was significantly below what was allowed as per lease agreement ( {$47.00} ) C ) Total Daily Extension Charge is false as the only reason the car was kept past the date in the lease is because Ally, for 4 months lied to both myself and my mother ( the person who was going through the lease buy out ), dragged its feet throughout the process and is guilty of fraud against and elderly woman. They scared her into thinking the car was going to be repossessed on a phone call and she drove that day to the dealership to turn the car in. The {$620.00} listed for that charge is their own fault. If they proceed in taking this matter further, I'm going to district court to file a countersuit in the tens of thousands due to all of the lost money paid into the vehicle for the lease. The process was initiated for the lease buy out in XXXX and in XXXX the lied to my mother ( whose primary language is not English ) and scared her into surrendering the car. This is after I have proof in an email that the buy out application was approved. Given that I am in MA, that is the only reason I haven't filed a suit against Ally already. Now I will have to take time off to sue them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation