ALLY FINANCIAL INC
Consumer Complaints
There are over 6232 complaints on file for ALLY FINANCIAL INC. Dated between 2019-12-16 and 2012-03-09.
Complaints Page 14
2019-08-27
Chicago, IL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-27
Cornelius, NC
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-08-27
Atlantic Bch, SC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-27
River Forest, IL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information is missing that should be on the report
Company Response: Closed with explanation
2019-08-27
Broadmoor, LA
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-26
Dayton, OH
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-08-26
Berthoud, CO
Struggling to pay your loan
Vehicle loan or lease: Loan
Lender trying to repossess or disable the vehicle
Complaint: We had fallen behind on payments, and had set up a payment arrangement via the chat feature, and video recorded the entire chat. Once this agreement was in place, the company repossessed the vehicle while my wife was at work. We specifically asked in the chat if there was any further action that we needed to take, and were told there wasnt. Upon speaking with the bank, they notified us that the decision of whether or not this was unlawful was up to upper management, but will not let us speak to a supervisor and has told us that only an attorney can speak to them. We felt that we were promised by setting up this payment arrangement, that we were safe from repossession, and are now finding it difficult to talk to someone who can make this decision within the bank.
Company Response: Closed with explanation
2019-08-26
GA
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: Vehicle was repossessed on XX/XX/2019 for disputed payments. After several unsuccessful attempts to reach company was finally provided a fax number to submit my payment history. I was notified via letter that property would be sold on XX/XX/2019. On XX/XX/2019 I submitted payment history evidence noting omitted and inaccurate payment history. I requested return of my vehicle and have not met with a response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-26
Sebring, FL
False statements or representation
Debt collection: Auto debt
Attempted to collect wrong amount
Complaint: I had a vehicle that was charged off on or around XXXX of XXXX by GMAC. This debt was sold or obtained to Ally Bank at some point. They are stating that the debt was last past due on XXXX of XXXX which is almost 4 years after the occurrence. I have reached out to them several times and seem to not see the error. Re-aging of consumer debt is a crime and is negatively affecting my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-25
Atlanta, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: Between XX/XX/XXXX-XX/XX/XXXX of this year, an account from Ally Financial appeared on my Credit Report saying I am a co-signer on a Business Loan for XXXX XXXX XXXX. This Business is non existent. I am not affiliated with this company. I reached out to Ally Financial to get further information about this debt to see loan documents/and or Validation to see why this suddenly appeared on my credit. I have never made any payments to this company, but someone has been who I do not know. Ally Financial refuse to give me information and referred me to speak to XXXX XXXX XXXX, a debt collection company. I reached out to them, and they can not validate the debt either, or give me information pertaining to the loan. I am a victim of fraud and I need this removed from my credit immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-25
CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: I went into a XXXX XXXX to apply for a car loan and they applied to multiple companies for me on XX/XX/XXXX. Since then I have received multiple letters in the mail with offers, counter-offers, or denials of loans. The issue is this : one of the companies, Ally Bank, sent me two letters in the mail I received today, XX/XX/XXXX, denying my loan application and lists my credit scores from XXXX, and some odd credit reporting agency I've never heard of called XXXX XXXX. My credit score from XXXX listed by the letters is XXXX but the XXXX agency lists it at XXXX and both letters state they used XXXX as a deciding factor in the loan denial.
After a visit to their website to find out why my score is so low through XXXX I found out that the only way XXXX will give me a copy of my credit report from them is to send off copies of personal information such as my social security card and drivers license through the mail. Their company phone number just led me through a chain of robots without any real help from an actual person. I am reluctant to send off any personal information to a company I have never heard of for credit history until today and all reviews I read of this company have labeled them as a scam.
Listed on the letters from Ally Bank under XXXX reasons for adversely affected scores are " Limited history for consumer at address & phone ( Applicant ), Length of time accounts have been established too short ( Applicant ), Not enough bankcard debt experience ( Applicant ), Not enough debt experience ( Applicant ). '' I've had my phone number since XXXX, lived at the same address for 20 years, had my bank card since XXXX with zero delinquencies or overdrafts, and I've had my credit card for over a year with perfect payment history.
To have an unknown company with false information and who tries to use shady tactics to obtain personal information be the adverse factor in a bank 's decision to offer a loan to me has sent many red flags and is the reason I am filing a formal complaint against XXXX XXXX and Ally Bank for partnering with them and for potentially sharing my personal information with XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-24
Alafaya, FL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-24
Margate, FL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-23
Chicago, IL
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Ally Bank changed the limits for transferring money via XXXX without notification. The new {$500.00} limit is unreasonably low for an account in good standing, and no advance notice was provided. This last-minute change is preventing my from paying my rent on time -- with potentially severe consequences of fees/penalties, inability to renew/extend my lease, or in a worst case eviction for missing the payment.
For multiple years, I have leveraged Ally Bank 's XXXX money transfer functionality to pay my rent. I have kept the same dollar amount of {$1400.00} on the same day of the month with no complaints or issues.
However, today I received an automated email from Ally " We canceled your payment to [ name removed ] because : You have exceeded the acceptable number of payments or amount of money that could be sent within a certain time period. '' This was the one and only record of this change I could find. If I had received advance notice I would still have been inconvenienced, but could have at lease made other arrangements.
In fact, three days prior to this cancellation I received an email from Ally " RemindeXXXX : Your next payment to [ name removed ] will be processed in 3 days '' with the full details including the dollar amount.
I called an Ally representative and they were unable to provide information as the reason for this change, or sufficient alternate options such as the ability to my account to be approved for higher limits.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-23
Pemberville, OH
Attempts to collect debt not owed
Debt collection: Auto debt
Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-23
Gloucester City, NJ
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Reporting company used your report improperly
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-23
Incorrect information on your report
Vehicle loan or lease: Loan
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-22
Cold Spring, MA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-08-22
Hinkley, CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: These Inquiries were unauthorized and need to be removed from my credit report immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-22
Greenwood, CA
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: Hello My daughter has a car loan with ALLY/XXXX. The first payment was due in XXXX.
She paid it on the company website as requested. XX/XX/2019.
Second payment XX/XX/2019. What happened next caused the problem.
Payments were reversed from them to us. XX/XX/2019. And Returned on XX/XX/2019.
Again reversed for the payment on XX/XX/XXXX, and again for the payment on XX/XX/XXXX.
We have made the payment they way they asked. On the company website.
Now we are constantly in arguments with them because they want to charge late fees for all the payments. And constantly call us demanding payments. We have made the payments in good faith to them. We can not control mistakes on there side. We have not been given an explanation as to why they keep reversing the payments. This is just becoming a major harassment issue. Thank you XXXX XXXX XXXX my cell XXXX ALLY Financial
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-22
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Reporting company used your report improperly
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-22
Problems at the end of the loan or lease
Vehicle loan or lease: Lease
Termination fees or other problem when ending the lease early
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-21
Beaumont, TX
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-21
Huntsville, TX
Closing an account
Checking or savings account: Checking account
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-21
NJ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: It seems Ally Financial is not listening to me. My car payments are current according to the XXXX XXXX report it says that my XXXX payment is late and my account is not current. This is affecting my credit score. Please address this matter. I have attached a XXXX XXXX report to this dispute.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation