ALLY FINANCIAL INC
Consumer Complaints
There are over 6232 complaints on file for ALLY FINANCIAL INC. Dated between 2019-12-16 and 2012-03-09.
Complaints Page 128
2017-02-10
Alexandria, VA
Managing the loan or lease
Consumer Loan: Vehicle loan
Complaint: Hello, I had a Vehicle loan with Ally Financial from XXXX until XXXX. In XXXX, I was suppose to receive a monetary check from them because of a discrimination lawsuit against them. I have contacted them multiple times because I have not received my check. I am in need of assistance to get them to send me my check.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-10
Tarzana, CA
Problems when you are unable to pay
Consumer Loan: Vehicle loan
Complaint: We purchased a vehicle in XX/XX/XXXX. The financing was done through Ally Financial. i was XXXX in the XXXX until XX/XX/XXXX. In XX/XX/XXXX we moved back to XXXX. We updated Ally numerous times with our new address and phone numbers. In XXXX Ally repossessed the vehicle from our current address in XXXX but continued to send letters to XXXX. Because of that we never got any notification of anything. Once Ally sold the car, we never got a notice of deficiency. Now Ally has us in collections which should be illegal because we never had a chance to rectify the situation or even were aware of what was owed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-09
Houston, TX
Managing the loan or lease
Consumer Loan: Vehicle lease
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-02-09
Discovery Bay, CA
Managing the loan or lease
Consumer Loan: Vehicle loan
Complaint: I requested for a hardship payment assistance with ally financial on my car payment for two months deferment and was told that they can assist me. The Lady told me that with the program they have, I can just pay the interest only for the two months but I told her that I had lost my job and do n't have any money to pay. Then I asked for a supervisor, another lady got on the phone and we talked about the same thing and she said that in order for me not to pay for those two months and the mature date be extended, it has to go through a review process and will be notified in 48-72 hours. Two days later the lady called me to tell me that I was approved for the payment extension and I do n't have to pay anything for now till XXXX. But to my surprise, I kept getting about XXXX calls from them everyday. At first I was not picking up because they were not leaving messages and I was thinking it was a marketing call. So one day I picked up the call to tell who has been calling me to stop and was told it was ally bank in regards to my auto loan. I told them that I was approved for a payment extension and the man said I was not and after going back and forth for about XXXX mins, he said oh I see it and it was the customer service department that approved it for me and I have to contact the customer service department to tell them about forwarding the approved to the collection department. It sounded like I was been dreaming when he said that. I was upset and hung up the phone on him for saying that. Their calls get on going so I picked it up again and a lady started with the same I do n't see you been approved for any program. So I requested for a supervisor and a lady by the name of XXXX in XXXX came after about a min and half of me talking she told me that the car is not mine, my story is wrong, told me I was been harassed, and they do n't carry any program as the XXXX I said I was approved for. I was shocked and told her so Someother person in the company had confirm seeing the agreement for her to just. She told me that she checked and hung up on me. While I was calling to get their corporate number to complain, a lady by the name of XXXX called me and said she got an email to contact me on my issue. I asked her who sent her the email, she said it was a system email with no name. I spoke to her about my frustrations and how I have been spoken to by both their service rep and supervisor and she said she wanted to assist me. They said she sees the approved agreement that those other were not properly trained to go deep into the system to get the information. She said that she was fixing the issue but she has to put in another request in their system to be able to clear the issue and for me to make the payment online which I did that day and she would contact credit bureau to delete the derogatory in my profile. Today, I noticed that the payment I made for {$440.00} was applied to interest and none to my principal balance and my loan and added additional two months to my maturity date, and that I still have late fees of {$44.00} to still pay even though XXXX said it was their fault, they lied to me. I want them to honor the two months no payment agreement originally approved, credit by principle balance, clear off my the negative payment history with the credit bureau, delect the late fees of {$44.00} because I was not late per approved agreement and compensate me for their wrong doing of insult, harassment, negligence, and increasing my current medical situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-09
Alexandria, VA
Taking out the loan or lease
Consumer Loan: Vehicle loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-08
Severance, CO
Managing the loan or lease
Consumer Loan: Vehicle loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-08
Davie, FL
Using a debit or ATM card
Bank account or service: Checking account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-08
Katonah, NY
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-08
Battleboro, NC
Managing the loan or lease
Consumer Loan: Vehicle loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-08
MT
Managing the loan or lease
Consumer Loan: Vehicle loan
Complaint: on XX/XX/2017 I called Ally financial to find out why my payments where being returned. I spoke to an agent there, a lady named XXXX. we discovered that I had XXXX bank accounts linked and I had been selecting the payment to come out of the wrong account ( a closed account that I no longer use ). anyhow XXXX and I spend and hour on the phone scheduling future payments to come out of the correct account. XXXX payment scheduled for XX/XX/2017 and the other for XX/XX/2017. these payments would have brought me current. I received an email from Ally that they again tried to take the payments from the wrong bank account. all my loan information on my online ally account had been deleted and now they are charging me XXXX dollars a day for late interest and XXXX day late information to the credit bureaus. I called to remedy this and explain to them that ally made some kind of technical mistake. I explained that me and XXXX made absolutely sure that the payments where scheduled under the correct checking account and that it was not my fault that they had not received a payment. Ally continually made efforts to try and make me believe that I was at fault and they would continue to charge the late fee and report the negative information to the credit bureaus. even though I have been proactive about making things right and keeping in contact. all I want to do is pay my bills without being punished for a mistake that the lender made. I have attached the email from ally saying the payment was returned and my XX/XX/XXXX bank account statement to prove that the funds were available
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-07
Nashville, TN
Managing the loan or lease
Consumer Loan: Vehicle loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-07
Arlington, VA
Using a debit or ATM card
Bank account or service: Checking account
Complaint: My wife 's debit card had been hacked and used via XXXX. As soon as I was aware of the fraud ( which was the next day ), I contacted Ally to freeze the card and follow on with the dispute of the claims for a total of {$400.00}. The following day I received a call from Ally stating that because it was a XXXX transaction they wanted me to handle to issue with XXXX. Although I thought it was their job to follow up with XXXX, I did as told and followed up with XXXX immediately. It took them a couple day to verify that it was indeed fraudulent and attempted to do a charge back to the card that was frozen. Ally blocked the transaction. Although aware the card was frozen XXXX had stated that banks immediately get notified about the block and review and charge the amount back to XXXX. I called Ally once I was notified that a return charge back was attempted by XXXX, they stated that they do n't see anything on the account and that maybe it will take a day for that to go through. a couple days later I check my checking account and noticed that the funds were n't transferred back to the account. I called Ally they stated that no transaction were made nor notifications given. I called XXXX they stated they have a log that shows it was denied by Ally, but will attempt it again. Few days later nothing changed I called Ally they said the same things. I complained to them that they needed to do a charge back and what they needed to put my funds back into my account. The customer service rep as well as their supervisor 's excuse was that because it was under my wife 's debit card they can not do anything until they speak with my wife. The next day I called Ally with my wife present, they looked at the account and said that it was n't my wifes debit card that was affected it was mine. but still could n't do anything because their resolution department was closed. I called the next day with the XXXX representative present on the line. Ally gave the same excuses, until the XXXX fraud department representative chimed in and stated that they could potentially be in violation of Regulation E, which got the Ally representative serious and brought in a resolution expert on the phone. That supervisor/resolution expert immediately told me that the issue was because my wife needs to submit the claim ( although it was a joint account ) in order to resolve the issue. Shockingly after 2 weeks of no help whatsoever they had stated that the issue was because my dispute was not valid and that it was because my wife needed to file a claim instead of me, despite numerous attempts to resolve the issue on my own. Begrudgingly my wife filed the claim requesting a quick resolution because Ally was the cause for the holdup. shortly after my call with XXXX who explained their potential violation and that they were the cause of the hold, I all of a sudden get an executive resolution center representative that emails me giving all the excuses in the world as to why this has n't been handle properly. After several days later I get a letter in the mail from Ally stating that " the disputed transaction was processed through a third party payment processor, XXXX, the transaction is considered a merchant credit and that because it is not covered under the regulatory dispute resolution process, they would like to " assist '' me which will take up to 90 days from the time they receive my complete form. It 's been 3 weeks since the original dispute was filed, with absolutely no effort on Ally 's end to look into the matter or provide guidance as to what could be the delay or cause of it. The end result is endless new excuses as to what I need to further do to get {$400.00} that paypal has already attempted to do on multiple occasions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-07
MI
Managing the loan or lease
Consumer Loan: Vehicle lease
Complaint: I received a letter from ALLY Financial regarding an auto lease that I am currently in. They are threatening legal action on an account that is not behind in it 's payments. They are trying to collect " late '' fees that have been erroronously charged to my account because I pay my payments bi-monthly. I have spoken to them NUMEROUS times regarding the fees that they are charging me and each time I speak to them they assure me that they are going to reverse the fees, and they still have not. It 's been two years now. I have approximately XXXX payments left on my lease, and they have just sent a letter titled " Notice of Right to Cure Default '' threatening LEGAL action if I do n't pay the random amount of {$1300.00} they have noted on the letter. When I sign on to my on-line account with them this figure is n't listed anywhere, and also shows that my account is CURRENT in payments. This letter alos threatens that if I do not pay this random amount they have on this letter that I wo n't be able to continue my lease with them. Again, My lease will be complete XXXX XXXX. I spoke to an individual this morning by the name of XXXX that told me it 's " nothing personal '' and because of the state I live in they had to send the letter because my account was 60 days late????? Again, my account is NOT 60 days late, never has been and reflects that on my on-line account. This is just another example of predatory lenders that prey on individuals by charging inappropriate fees and lack in Customer Service.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-06
Waynesburg, PA
Cont'd attempts collect debt not owed
Debt collection: Auto
Debt is not mine
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-06
Atl, GA
Improper use of my credit report
Credit reporting:
Report improperly shared by CRC
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-06
Houston, TX
Managing the loan or lease
Consumer Loan: Vehicle loan
Complaint: Account was paid as agreed. Never late.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-04
Santa Ysabel, CA
Credit reporting company's investigation
Credit reporting:
No notice of investigation status/result
Complaint: I filed disputes with all XXXX credit agencies XX/XX/XXXX, with Ally Financial that was reporting that I was past due XXXX, and I have missed several payments. This was deleted on my credit reports and was reinserted. Not only was I not notified but this lack of communication is key when I filed a complaint and requested an updated credit report as soon as possible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-03
Chicago, IL
Problems when you are unable to pay
Consumer Loan: Vehicle loan
Complaint: Ally financial has late payments fees and I understand that is just that they promise to waved the past month fees of XXXX dollars approximately and it 's been more than 25 days that they said that they would and they have n't done any changes to the account of that adjustment I am really mad because as I explained them the reason of my payment delay was because I had a family emergency and most of the time pay roll is something that is not on my behalf I just have to wait to get paid when my boss pays me I have no control for that it 's sad that this big company keeps telling me that I need to contact them thru the phone and they do n't seem to fix the issue. I keep telling them and repeated them my situation over and over and as they stated and promise that they would help me and adjusted nothing is yet waived after all those many times we spoke and after those secure messages that I sent thru the mobile app all they kept saying was I need to call ally financial to discuss that matter but why when we had already talk and they promise to waived the late fees of XXXX it 's not like I 've XXXX payments I have good relationship with them and I would want my relationship to be finished. I hope that they consider not playing with the customers since they had agreed to waived the fees and than not doing it after all. It upsets me so much.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-02-02
Flushing, NY
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-02
Clinton, MD
Managing the loan or lease
Consumer Loan: Vehicle loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-02-02
NY
Managing the loan or lease
Consumer Loan: Vehicle lease
Complaint: My wife and I were involved in a XXXX accident on XXXX XXXX, XXXX in which our leased vehicle, a XXXX XXXX XXXX was a total loss. We contacted XXXX Insurance on XXXX XXXX, XXXX after spending approximately 8 hours in the Regional Medical Center, XXXX XXXX XXXX XXXX, XXXXXXXX Phone # XXXX where my wife was treated in their Emergency Dept and released. Since that date, XXXX XXXX, XXXX, we have been in constant contact with the named insurance company and more importantly, ALLY who financed the transaction with XXXX XXXX of XXXX XXXXXXXX
I was in contact with the insurer through a XXXX XXXX, Adjuster with XXXX Insurance in their offices at XXXX XXXX XXXX, XXXX, XXXX XXXX, Phone # XXXX, Extension XXXX under claim # XXXX on numerous occasions up to this date, XXXX XXXX, XXXX. My complaint is this : ALLY has continually contacted me by phone as early as XXXX on Sunday Mornings and later in the same day dunning me for payment. XXXX XXXX with XXXX Insurance has stated to me, and verified the payment by ALLY on numerous phone calls they have received payment in the amount of {$22000.00} a figure that XXXX Insurance deemed the total loss value of the vehicle along with a payment I made of $ XXXX " after the accident in question '' to insure my credit rating. ALLY continues to harass me with telephone calls at least 3 times weekly where their Total Loss Department of the same company, ALLY, tells me not to send any more money -- let me interject here for a second -- I just received another phone call from ALLY while I am writing this complaint from someone named, XXXX. This is beyond comprehension. I do n't know what else to add to this complaint, I am at wits end.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-02
AR
Managing the loan or lease
Consumer Loan: Vehicle loan
Complaint: Hello, I would like to submit a compliant against Ally Bank XXXX XXXX XXXX. I purchased a XXXX Jeeo from XXXX on XXXX XXXX, XXXX TN in XXXX of 2016. The dealership chose Ally Bank XXXX for my lender. Two weeks later my jeep was struck by a combine and ruled total loss by XXXX. Weeks after going back and forth with Ally and XXXX on who was responsible for sending what documents. I requested all documents be sent to me and I disperse. XXXX has sent everything I asked for. Ally has not. They refuse to send my letter of guarantee so XXXX can payoff my account. My insurance agent emails and calls every week and so have I. We both have numerous emails requesting the letter. Meanwhile Ally is charging my account interest. I 'm also out another down pymt and rental car fees. They refuse to let me talk to a supervisor or give me an email to a supervisor and their website does n't have enough information. A customer service rep confirmed today they are not answering calls within the United States. They are in the XXXX answering calls for the company. Today, I contacted a lawyer but he said until they give me a letter of charges there is n't anything he can do but write letters. So, I wrote letters today. I contacted the dealership and warned them of using this company as it 's a big negative for them for future customers. All I need is my letter of guarantee to resolve this matter. If you can please help me so I can pay off my account it would be greatly appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-02-01
Boise, ID
Using a debit or ATM card
Bank account or service: Checking account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-01
Little Rock, AR
Managing the loan or lease
Consumer Loan: Vehicle loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-02-01
Nicholasville, KY
Managing the loan or lease
Consumer Loan: Vehicle loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation