EXPERT GLOBAL SOLUTIONS, INC

Consumer Complaints

There are over 1819 complaints on file for EXPERT GLOBAL SOLUTIONS, INC. Dated between 2019-12-09 and 2013-01-07.

Complaints Page 4

2016-08-17

KY

Communication tactics

Debt collection: Credit card

Frequent or repeated calls
Complaint: I have been contacted by EGS Financial for a debt I owe to XXXX Bank. On XXXX XXXX, 2016 they contacted me six times from a different number each time. I will list the numbers below and the times that they called. At XXXX I was able to take the call and spoke with a representative. I asked her if they have mailed a letter for debt verification. She stated that they e-mailed me, I advised that I have never received an e-mail in my inbox nor my junk mail. I advised her that they are supposed to mail a letter and they are not supposed to be contacting me on my cell phone but my home phone. Also, I advised that calling me more than twice a day is harassment. I advised them to stop contacting me. The representative was very rude and hateful also. The numbers that they have called me fron is XXXX at XXXX XXXX at XXXX XXXX at XXXX XXXX at XXXX XXXX at XXXX XXXX at XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-15

Temperanceville, VA

Managing the loan or lease

Consumer Loan: Vehicle loan


Complaint: I previously had a loan on my 1996 Acura integral with superior bank of Nj. The loan is paid off and I need a lien release to get my title but the company is out of business. I need something to provide to the XXXX to show there is no lien and no one can seem to help me.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-10

Axson, GA

Cont'd attempts collect debt not owed

Debt collection: Non-federal student loan

Debt resulted from identity theft
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-26

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Complaint: Hi I live in XXXX, XXXX. I am being called often at work by debt collectors from the XXXX. I never lived there and do not have any debt. I repeatedly told them that I am not the person they are looking for but they keep calling again. They ask me personal questions such as my date of birth and social insurance number ( they are too stupid to understand I do n't have one in the XXXX ). They also contacted the human resources of my company to try to get some information on me. Thankfully they declined. Last call came from Expert Global Solutions XXXX. How do I make this stop?
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-07-26

Houtzdale, PA

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not disclosed as an attempt to collect
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-26

Muhlenberg, NJ

Disclosure verification of debt

Debt collection: I do not know

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-08

Alexandria, VA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: I did not authorize an inquiry from this particular company, nor have I signed and/or endorsed any contract, application ( s ), etc., that created any inquiries with the listed corporation, agency, and or compay .Someone has unlawfully used my name, unambiguous information and endorsements that attempted to established the herein accounts without my, knowledge, authorization, consent and or signature. Possible endorsements were used on commercial applications without my consent, permission and or knowledge. There being no permissible purpose to obtain my Consumer Credit file, I request the unauthorized inquiry into my file be removed from all the Consumer Reporting Agencies immediately and a copy of such deletion mailed to me.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-24

Cheverly, MD

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt was paid
Complaint: My recent credit report showed a collection account from XXXX. I reached out to XXXX and filed a complaint and provided evidence that the account was settled in full. XXXX responded and indicated that the cancelled checks payable to XXXX were endorsed by NCO Financial and XXXX was never paid ; hence, the collection. Please see attachments of cancelled checks and correspondence from XXXX.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-22

Brooklyn, NY

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-09

Houston, TX

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: Repeated and unwanted calls. False debt. Calls from XXXX numbers ( XXXX ) XXXX & ( XXXX ) XXXX. They are based in XXXX XXXX listed under EGS Group.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-16

Somers Point, NJ

Managing the loan or lease

Consumer Loan: Vehicle loan


Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-15

Dallas, TX

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt was discharged in bankruptcy
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-13

Live Oak, TX

Communication tactics

Debt collection: Credit card

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-11

Arvada, CO

Can't contact lender

Consumer Loan: Title loan


Complaint: Re : SST Loan Servicing This loan was transfered from another financial institution. Title loan on vehicle purchase was paid off in XXXX 2016. I still have not received the release of lien so I can title the vehicle in XXXX XXXX as of this date, XXXX XXXX, 2016. I have been given inaccurate and false information by various sources, dates of alleged mailings and incorrect mailing addresses when I tried to verify why I had n't received my paperwork.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-04

Arvada, CO

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-02

FL

Closing/Cancelling account

Credit card:


Complaint: Original message sent to FCC that they asked for me to refer to FTC who then referred me to you, XXXX. I received a call from a friend of mine and a screen shot as well as the forwarded voicemail of an automated voice message saying " This is a message intended for XXXX XXXX and we are calling about a formal complaint that is being filed in their offices for a mis service ( not sure it was jumbled ) process date that was schedule XXXX XXXX XXXX. Press XXXX to speak with a live operator now or contact the office directly at XXXX. '' I called the number once she contacted me and the phone was answered by a man and he said the company name was " XXXX XXXX XXXX '' and that the calls were being recorded. He asked the phone number that was called and I gave him my friends and then he came back with my name and an address that I lived in back in XXXX and the last XXXX numbers of my social. I asked what this was in regards to and he quickly said that it was a courtesy call about a collections debt that they received in their offices. I asked for more information and he put me on a hold. When he returned he said that it had to do with a XXXX XXXX XXXX that I opened in XXXX and had not paid on since XXXX. He said that there was an outstanding balance of {$1200.00} and asked how I would like to take care of that. I told him that I would be contacting a lawyer. He quickly hung up on me. I called that same number back and it was the same voice again and then I hung up. I was calling to get the name that he gave as he answered. Shortly after this, I contacted XXXX XXXX XXXX and asked about any balance. They have no record of a balance owed and I asked about who they would have forwarded collections to in XXXX. XXXX was the young lady I was speaking to. She placed me on hold to speak with her supervisor and returned with NCO financial and gave me their number. The number that was given to me was XXXX. I hung up with XXXX ( The bank that does the XXXX XXXX ) and called NCO at the above number. The number has been disconnected. I have now received a call from my mother saying that they left a message on her house number XXXX a number that they did not get until XXXX? Also, the above mentioned friend that received a call looking for me, was not someone I met until XXXX. I have done my part to search out this individual and can not seem to find anything about the company or either phone numbers they called from ( XXXX and XXXX ). I have not personally received any calls on my cell phone which has been the same phone number since XXXX. I consider this to be an attack on me about a debt that is n't true and I would like to make a formal complaint and ask for help in this matter. An update since the original message. I have been contacted ( on my personal cell phone XXXX ) by the " XXXX XXXX XXXX '' with a recorded message identical to the XXXX stated above. This number called my phone using XXXX number. I want to stress again that this debt was settled back in XXXX and was considered closed out by NCO financial which I now have no way of contacting.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-01

Main Office, VA

Disclosure verification of debt

Debt collection: Credit card

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-19

San Francisco, CA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Complaint: I had an XXXX collection from XX/XX/XXXX for {$820.00}. I refused to pay the original amount to XXXX XXXX XXXX because it was for internet service that i asked to be disconnected on my kids cell phones. Somehow my 10 yrs activated the internet service on the phone and i was charged around {$200.00}. I disputed the charges but XXXX XXXX XXXX refused to remove the internet. I immediately cancelled the account. The bill was sent to collection. in XXXX XXXX i received a collection letter from XXXX NCO financial systems for the amount of {$820.00} and i was offered a XXXX discount to settle the debt. I took on their offer. I paid {$410.00} with my visa XXXX XXXX XXXX card on XXXX XXXX. I have proof of the payment, i have copy of their original letter. I never received proof of payment nor the settlement was reported to any credit reporting agency. Now for the last two years i have been receiving collection letters trying to collect the remainder of the original debt. SCAM. I have been receiving collection letters from XXXX XXXX XXXX asking to collect {$410.00}. To me this is illegal, I try to reason with them but to no avail. Please help. 1 ) i am sending proof of original collection letter with offer of XXXX discount. 2 ) proof of payment. XXXX XXXX XXXX card statement. 3 ) latest collection letter.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-17

Dammeron, UT

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-01

Okc, OK

Billing disputes

Credit card:


Complaint: XXXX. XXXX I received a call for a late payment on a credit Card opened In XX/XX/XXXX, this was not my card. I have never used it or made a payment on it. It was used by my Daughter. I ask for all copies of their papers and they DId n't send anything. I fill ed out their fraud papers And they removed it from my credit reports. after a Few months they put it back. and stopped calling. Until XX/XX/XXXX when the payment s stopped I am retired and live on my social security.please Help. . . .
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-01-19

Atl, GA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-04

Eden Prairie, MN

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Used obscene/profane/abusive language
Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-01

Saint Paul, MN

Taking out the loan or lease

Consumer Loan: Vehicle loan


Complaint: In XXXX XXXX sold my XXXX XXXX XXXX auto loan. Systems & Services Technologies , Inc ( SST ) manages all aspects of this loan and XXXX has no knowledge of any activities related to this loan. When I first received the notice of the sale, I realized my minimum monthly payment amount was not accurate. I notified SST about this error and was told it will be investigated. Their investigation did not uncover any error. I tried several times to resolve this matter, but I had no success. When my loan was with XXXX it was auto drafted from my account BIMONTHLY for {$150.00}. Therefore, I was paying {$300.00} per month when my minimum payment was {$280.00}. SST has my minimum payment set at $ 150 MONTHLY. My maturation date was XXXX XXXX, XXXX and SST is still attempting to collect payments despite the fact that I never missed a payment and I already reached my 75-months term. Still no one will look into this matter at SST or XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-31

Washington, DC

Communication tactics

Debt collection: Medical

Frequent or repeated calls
Complaint: Basically, I keep getting calls from numbers that appear to all trace back to NCO Financial Systems. The numbers show up on my phone with zip codes XXXX I 've missed each of the calls, unfortunately, but only once did they leave a message. When I followed up on that message, I was placed on hold with no mention of a company name on the answering machine, and then after being on hold for about 10 minutes the call dropped ( I had n't moved locations and my phone showed good reception ). Another time, I was offered a chance to leave a message. I did, no response. I 'm currently on hold again, and it 's now the XXXX minute of the call. After XXXX the number and tracing it to NCO Financial Systems, I found terrible reviews of the company on XXXX that matched my experience ( many are worse! ). I saw several people there who listed " real '' numbers for the company that actually connect you to a person, and after calling XXXX a woman picked up on the first ring. She looked me up in the system and said that the system has no record of me at all. I carefully spelled my full name and my phone number, and they are not in her system. She said she was in the medical department, and that 's the only place my debt would be - I 've recently been paying a lot of doctors bills because of an injury sustained, and it 's not out of the question that I may have missed a bill or mixed something up. I 'm concerned that I have a bill out there that will affect my credit, but I 'm also concerned that i am being contacted by a scam and am not comfortable giving them any information. Please help!
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-25

Sebastian, FL

Problems when you are unable to pay

Consumer Loan: Vehicle loan


Company Response: Closed with explanation

Disputed: No Timely Response


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