BAYVIEW LOAN SERVICING, LLC
Consumer Complaints
There are over 3259 complaints on file for BAYVIEW LOAN SERVICING, LLC. Dated between 2019-12-03 and 2012-04-05.
Complaints Page 19
2018-10-08
MI
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-10-07
MN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I am widow. According to Minnesota Law title of the primary residence has been transferred to me as a surviving joint tenant. Lender advised that I qualified for a loan modification and offered me to go through the loan modification and assumprion processes to assume the loan. I have submitted all requested documents to the Lender. The reception of all received documentation has been review and confirmed by Relationship Manager. According to the Relationship Manager assigned to the file my income has been approved and I was advised on proposed modified monthly mortgage payment amount. Suddenly, Lender ignored the Interior Appraisal done by certified appraiser hired by the same Lender itself and instead making decision in 30-45 days period, Lender is keep asking for the same information multiple times and ignoring the fact that all documents have been submitted and made the appraisal expired. In addition to that the Relationship Manager on the file was very confused with all what is happening and keep appologizing but he was removed from the file. I still have a hope that all of the above is the accidental issue due to the Bayview Loan Servicing internal reorganization process and not staged circumstances to victimize me as widow and foreclose on my primary residence. I just received the pre foreclosure notification from the Lender for my home. I am asking to help me work with my Lender, Bayview Loan Servicing, to complete the loan modification and assumption processes and avoid a foreclosure. I doesn't feel right and still hard to believe when Lender might use the circumstances like " loosing my husband ', which is hard enough by itself, and making the process so stressful.
Company Response: Closed with explanation
2018-10-05
Jackson, MS
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-10-04
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-10-04
Winton, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My mortgage was with XXXX XXXX for a very long time. They sold the servicing to XXXX XXXX In XXXX Florida. I have been trying to work with them to get a modification on my home due to divorce and health problems. When I applied for the modification they told me that I didn't give them the paperwork in time. I showed them the proof from my e-mail that I did give all the information in time for them to look at it. This was incorrect on their part.
On XX/XX/2018 Bayview told me that they can't help me due to previous modifications with XXXX in the past. I called XXXX XXXX today and my loan is not backed with them?
I know the Bayview doesn't care if I lose my home but I am working and a single mother and trying very hard to live in my home.
Anything you can do to help me would be greatly appreciated.
Thank you.
Company Response: Closed with explanation
2018-10-02
San Diego, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-10-01
Somers Point, NJ
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt is not yours
Complaint: I started receiving threatening phone calls from XXXX XXXX XXXX ( a debt collector ). They received my file XX/XX/XXXX and stated that I signed contracts in XXXX and that I owed them {$32000.00}. They have proceeded to leave messages on my answering machine and cell phone threatening to file a judgement against me and that this is only one of the judgments to be filed against me.
In response to the phone calls, I contacted XXXX XXXX, my PMI carrier, and told them that I had a collection company after me for this debt. They told me Bayview Loan Servicing had been making my premium payments and that XXXX XXXX XXXX was my investor and that my PMI premiums went from {$240.00} a month to {$73.00} a month. When I asked why they had changed, they stated that after having a mortgage for 10 years the premium goes down to .02 % of the original loan amount, which is {$440000.00}. I mentioned the loan was discharged in Chapter XXXX on XXXX of XXXX and that this was not the contract that I had with them. In my contract, premiums would stop when I met 80 % of the Loan to Value or on XX/XX/XXXX, based on the amortization schedule. The PMI notice sent to me is also included, as is the amortization schedule and letter from XXXX. I also mentioned that under XXXX 's new guidelines for paying out claims, the agreement between the lender and XXXX would have been rescinded, because of the Chapter XXXX bankruptcy and loan default ( CFPB has taken action against XXXX. Chapter XXXX letter of discharge included ).
Called on XX/XX/XXXX, XXXX XXXX., and spoke with XXXX. She told me the investor is XXXX XXXX XXXX and gave me their number ( XXXX ).
Called XXXX XXXX XXXX on XX/XX/XXXX, XXXX XXXX., and spoke with XXXX. He told the note and the mortgage was sold on XX/XX/XXXX to XXXX XXXX XXXX ( RCS ) for XXXX and that he would send me a letter of the transfer ( included ).
Called XXXX XXXX XXXX on XX/XX/XXXX, XXXX XXXX., and spoke with XXXX. He told me that the note and loan was sold to XXXX on XX/XX/XXXX.
Called XXXX on XX/XX/XXXX and spoke with XXXX. She told me the premium drops after 10 years.
Called XXXX XXXX XXXX on XX/XX/XXXX, XXXX XXXX., and spoke with?. Was told letter of transfer was sent out.
Called XXXX on XX/XX/XXXX, XXXX p.m., and spoke with XXXX. I told him about previous calls to them concerning the debt collector, my Chapter XXXX and that XXXX XXXX XXXX sold the note and mortgage on XX/XX/XXXX. I was put on hold, and then he stated that XXXX was paying the premiums and that I should contact Bayview Loan Servicing and tell them about my situation.
Called XXXX XXXX XXXX on XX/XX/XXXX, XXXX XXXX., and spoke with XXXX. He gave me what he said that he had on file. The date of the mortgage ( XX/XX/XXXX ), the investor XXXX Bank XXXX New York, # XXXX ), Bank XXXX New York XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, TX XXXX.
Called XXXX on XX/XX/XXXX, XXXX p.m., and spoke with XXXX XXXX. Was told that XXXX XXXX XXXX out of Florida was my servicer.
Called XXXX Loan Serving on XX/XX/XXXX, XXXX XXXX, and spoke with XXXX XXXX said that the investor was XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, trustee for the certificate holders of XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, Pass Through Certificates, XXXX XXXX XXXX. I told her that XXXX XXXX XXXX is no longer registered with the Security Exchange Commission ( SEC ) and that XXXX XXXX XXXX was longer registered in the State of Delaware. Transferred to XXXX XXXX ( manager ). She told me that she was looking up the assignment of mortgage and that the report was 30 pages long and I was put on hold. She told that Bank XXXX New York XXXX, XXXX, XXXX XXXX XXXX purchased back loans out of the pool of mortgages in the Trust. I told her that XXXX XXXX XXXX said that they do not own the note or mortgage. She said that she needed to do more research and that she would call me back.
XXXX XXXX XXXX XXXX on XX/XX/XXXX, XXXX p.m., and spoke with XXXX. I told him that I spoke with XXXX Loan Servicing and they said that XXXX XXXX XXXX had purchased back loans that were pooled into XXXX XXXX. Alternative Loan Trust XXXX, Mortgage Pass Through Certificates, Series XXXX. He said that he was pulling the Collateral Management File, and that he could send it out to me XX/XX/XXXX. My Foreclosure date is XX/XX/XXXX, After I gave him authorization, he said he would XXXX me the file on XX/XX/XXXX. He also said that if XXXX XXXX Servicing was the servicer to my mortgage, they would have a Custodian of Asset Trading Agreement from the investor. Servicers need a contractual agreement.
Called XXXX XXXX XXXX on XX/XX/XXXX, XXXX XXXX, and spoke XXXX XXXX. I ask to speak to XXXX XXXX. She said that she was busy and told me she could read me what was put in by XXXX. She told that XXXX XXXX XXXX XXXX packaged a large group of loans into a Trust, with XXXX XXXX XXXX XXXX, AKA, XXXX XXXX XXXX, and that investors now hold shares in trust CWALT XXXX. I mentioned about getting a copy of the XXXX XXXX XXXX XXXX. Not knowing the exact name of the contract, I said that I needed a copy of the contract between Bayview Loan Serving and the investor that authorized them to service the loan and that I would like to have it immediately. She said that XXXX XXXX would call me back in an hour. Still have not heard back from them.
Company Response: Closed with explanation
2018-10-01
Las Vegas, NV
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-10-01
Dallas, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Bayview Asset Management , LLC - Concur with Bayview Loan Servicing , LLC XX/XX/XXXX - I received the revised XXXX 1098 Year End Mortgage Int. Statement - The Revised statement as of XX/XX/XXXX states the principal balance was {$290000.00} and BLS is reporting total interest received was {$14000.00} showing a reduction of {$10000.00} BLS how did you derive at this amount? Your correspondence letter gave no explanation - BAYVIEW LOAN SERVICING EXPLAIN THE DESCREPENCY in detail. To help you figure it out ... I have attached the Payment History Excel file from the BLS Customer Web Portal - LOOK at row 58 and 60 highlighted in YELLOW. The report shows there was {$24000.00} in the suspense account on XX/XX/XXXX. On XX/XX/XXXX the Suspense account Balance decreased ( {$16000.00} ) and the principal balance was reported to be {$290000.00} - WHAT HAPPENED TO THE {$16000.00}??? There is no balance reported for XX/XX/XXXX in the report as stamped on XXXX 1098 Year End Mortgage Statement I have yet to receive the Revised XXXX 1098 Year End Mortgage Interest statement The payment History that is reported through BLS Web Portal shows in detail where payments were not being applied on a regular monthly basis. NO where on the report does it show where the Trustee partial payments were being applied. INACURATE PAYMENT REPORTING HAS CAUSED THIS PROBLEM. BLS Please report your response through the CFPB web portal so both sides to the story are revealed.
Company Response: Closed with explanation
2018-10-01
Greenwood, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Please make this a rush as I have a sale scheduled for my property on Tuesday XX/XX/XXXX and Im under a loan modification review.
Hi, my name is XXXX XXXX. I have some very bad issues going on right now with my servicer BAYVIEW LOAN SERVICING and about my previous banks. I'm having a very hard time dealing and working with my servicer BAYVIEW LOAN SERVICING. I have mailed and faxed over all documents for a loan modification but they are still proceeding with the foreclosure sale scheduled for XX/XX/XXXX. If they proceed with the sale they will be in violation of the CALIFORNIA HOMEOWNERS BILL OF RIGHTS and other laws as well.
As part of this bailout, on XX/XX/XXXX, the United States Government took over XXXX XXXX and pumped billions, which in XX/XX/XXXX, then XXXX XXXX XXXX XXXX said as much as {$200.00} XXXX would be pumped into XXXX XXXX and XXXX XXXX, each, which was separate from the {$700.00} in TARP funds given out to other lenders.
1. The guidelines issued by the United States Treasury set forth a detailed process whereby a participating servicer, either action or not acting through its subsidiary, must : a. identify loans that are subject to modification under the HAMP program, both through its own review and in response to requests for modification from individual homeowners ; b. collect financial and other personal information from the homeowners to evaluate whether the homeowner is eligible for a loan modification under HAMP ; c. institute a modified loan with a reduced payment amount as per a mandated formula, that is effective for a three-month trial period for borrowers that are eligible for a modification ; and d. provide a permanently modified loan to those homeowners who comply with the requirements during the trial period. Whether the homeowner qualifies for a modification or not, participating servicers are also required to provide written notices to every mortgage borrower that has been evaluated for a loan modification, whether or not the borrower has been found eligible.
HAMP and its associated directives also set prohibitions against certain conduct including demanding upfront payments in order to be evaluated for a loan modification, instituting or continuing foreclosures while a borrower is being evaluated for a loan modification, assigning a single point of contact, maintaining an adequate level communication with borrowers, maintaining proper caseload to ensure HAMP objections are met, and restrictions on the way a servicer may report the borrower to credit reporting agencies.
All servicers have systematically failed to comply with the terms of the HAMP directives and has regularly and repeatedly violated several of its prohibitions. Now that HAMP is over and expired due to servicers prolonging these modifications they are now proceeding with other alternatives.
Under HAMP, the federal government incentivizes participating servicers to make adjustments to existing mortgage obligations in order to make the monthly payments more affordable. Servicers receive at least {$1000.00} for each HAMP modification. However, this incentive is countered by a number of financial factors that make it more profitable for a mortgage servicer avoid modification and to continue to keep a mortgage in a state of default or distress and to push loans toward foreclosure. This is especially true in cases where the mortgage is owned by a third-party investor and is merely serviced by the servicer. However, this incentive is countered by a number of financial factors that make it more profitable for a mortgage servicer such as XXXX XXXX , XXXX to avoid modification and to continue to keep a mortgage in a state of default or distress and to push loans toward foreclosure. This is especially true in cases where the mortgage is owned by a third-party investor and is merely serviced by Service companies because Service companies do not carry a significant risk of loss in the event of foreclosure.
California Business and Professions Code 17200 et seq., also known as the California Unfair Competition Law ( UCL ), prohibits acts of unfair competition, including any unlawful, unfair, or deceptive business act or practice as well as unfair, deceptive, untrue or misleading advertising. XXXX XXXX and all other previous servicers and their Investors conduct was unlawful in that : They illegally began and prosecuted the non-judicial foreclosure based on the lien to the 1st Deed of Trust, despite i was not in breach of payments on said lien ; They engaged in the uniform practice of requesting unnecessary documentation, seeking repetitive submissions of the same documents, and never rendering a decision, and in doing so, such activity provides the basis for an unfair inquiry and could deceive the public because it places burdensome requirements on me that served no purpose but to provide a basis for either engaging in Dual Tracking by selling my home and by denying loss mitigation options, such as loan modifications ; They failed to properly consider loan modification applications before trying to sell my home.
1. On information and belief, XXXX XXXX , XXXX does not own a significant majority of the loans on which it functions as servicer.
2. Economic Factors that discourage XXXX XXXX , XXXX from meeting its obligations under HAMP by facilitating loan modifications include the following : a. XXXX XXXX , XXXX may be required to repurchase loans from the investor in order to permanently modify the loan. This presents a substantial cost and loss of revenue that can be avoided by keeping the loan in a state of temporary modification or lingering default.
b. The monthly service fee that XXXX XXXX , XXXX, as the servicer, collects as to each loan it services in a pool of loans, is calculated as a fixed percentage of the unpaid principal balance of the loans in the pool. Consequently, the modifying of a loan to reduce the principal balance results in a lower monthly fee to the servicer.
c. Fees that XXXX XXXX , XXXX charges borrowers that are in default constitute a significant source of revenue to it. Aside from income XXXX XXXX , XXXX directly receives, late fees and process management fees are often added to the principal loan amount thereby increasing the unpaid balance in a pool of loans and increasing the amount of the servicers monthly service fee.
d. Entering into a permanent modification will often delay a servicers ability to recover advances it is required to make to investors of the unpaid principal and interest payment of a non-performing loan. The servicers right to recover expenses from an investor in a loan modification, rather than a foreclosure, is often less clear and less generous.
e. Fixed overhead costs involved in successfully performing loan modifications involve up-front costs to the servicer for additional staffing, physical infrastructure, and expenses such as property valuation, credit reports and financing costs.
XXXX. Rather than allocating adequate resources and working diligently to reduce the number of loans in danger of default by establishing permanent modifications, XXXX XXXX , XXXX has serially strung out, delayed, and otherwise hindered the modification processes that it contractually undertook to facilitate when it accepted billions of dollars from the United States. XXXX XXXX , XXXX delay and obstruction tactics have taken various forms with the common result that my loan serviced by XXXX XXXX , XXXX, in which im eligible for permanent loan modifications, and have met the requirements for participation in HAMP, have not received permanent loan modifications to which iam entitled.
4. By failing to comply with the California Homeowner Bill of Rights ; specifically, by engaging in the unlawful practice of Dual Tracking, XXXX XXXX , XXXX has left me in a state of despair and panic as I seek a loan modification from XXXX XXXX , XXXX, only to have my home wrongfully, oppressively and illegally sold out from under my feet.
I have sent them all documents but they still have not offered me anything. I have sent them documents again. I want to keep my home and pay a reasonable amount.
I have a sale coming up on XX/XX/XXXX.
Company Response: Closed with explanation
2018-09-27
MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Bayview servicing illegally forclosed on my propertyat XXXX XXXX XXXX XXXX .XXXX mass broke the non-judicial laws of the safe of mass and consumer protection act banking law XXXX A never helped to modify my loan .XXXX XXXX and XXXX. XXXX filing this complaint.
Company Response: Closed with explanation
2018-09-26
Tomball, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2018-09-25
Dallas, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XXXX thank you for your assistance in helping to resolve a long standing problem with Bayview Loan Servicing , LLC. the complaints that I am filing are relevant to a long process. I filed a CH13 BK XXXX XXXX that was released in XX/XX/XXXX - During this time Bayview Loan Servicing acquired my Loan from XXXX XXXX XXXX and because of the CH13BK BLS did not allow me access to the BLS Customer web portal. I had no access to what was happening behind the scenes regarding my mortgage and monthly payments as well how the Trustee payments were being applied. XX/XX/XXXX I was able to login to Bayview Loan Servicing Customer web portal where I found a detail payment history report that shows my Monthly mortgage payment paid in full were applied to a " SUSPENSE ACCOUNT '' this is new information and reveals evidence that {$27000.00} balance was being held in the Suspense Account prior to the Bankruptcy court approving the " LOAN MODIFICATION '' XXXX XXXX XXXX.
There are multiple issues that we are trying to resolve and multiple departments involved : Department Involved are : Escalations Department, Payment Department, Tax Department, Bankruptcy Department as well others. Bayview Loan Servicing make note that some of my questions are " duplicative '' and have already been answered. However the " LOCK OUT '' that I was under - not privy to internal information because of the CH13 BK status only told only side of the story. I have attached numerous reports in conjunction with the complaints filed through XXXX and would appreciate Bayview Loan Servicing reviewing the documents and responding accordingly. I have been told by members of the Escalation Teams that my case is beyond there ability and have been told they would forward to a manager. This case need to be seen by a SENIOR LEVEL EXECUTIVE who has the AUTHORITY to make the right decision on behalf of me the Mortgage holder and the Mortgage Lender.
The problems is multifaceted and a direct cause and affect of not applying monthly payments on time and to the right account. We are dealing with excessive Funds held in a Suspense Account, Unapplied Monthly Mortgage Payments that were paid in full and Monthly Trustee Payments that were paid to satisfy arrears payments that were scheduled by the Bankruptcy Court, There were Payments applied to a Suspense Account totaling {$27000.00}, A " LOAN MODIFICATION '', that resulted in an increased principle balance by {$27000.00}. Error reports for 1098 Year End Mortgage Interest Statements for XXXX and XXXX all a result of Bayview Loan Servicing not accurately applying regular monthly payments on a regular basis. Exhausting feat to resolve and disruptive to all involved.
I am asking Bayview Loan Servicing to please send all correspondence regarding all complaints through the XXXX XXXX XXXX XXXX XXXX Web Portal. Please send a letter of explanation for all complaints through USPS for my records I recently received a correspondence letter XX/XX/XXXX dated XX/XX/XXXX addressing the 1098 Year End Mortgage statements for XXXX, XXXX that you have admittedly stated were incorrect and a revised version would be sent. out in 10 days - This error on your part is NOT timely as my Tax return for XXXX has already been filed and the deadline for the extension I filed for XXXX is approaching fast.
To my understanding BAYVIEW LOAN SERVICING Mortgage servicer manages loan accounts on behalf of the mortgagee or investor. The servicer typically : sends the monthly mortgage statement to the homeowner collects and processes payments tracks account balances manages the escrow account reviews loan modification applications The information below is accounting taken directly form Bayview Laon Servicing Customer Web portal under Payment History ; I have attached the report and have highlighted areas of the report to help in this matter.
XX/XX/XXXX BLS Online Payment History reports {$20000.00} a suspense balance and principle balance of {$260000.00}. XX/XX/XXXX the same day BLS reported the suspense balance to be {$21000.00} XXXX XXXX BLS reported the suspense balance to be {$23000.00} XX/XX/XXXX2016 BLS reported the suspense balance to be {$24000.00} the same day the suspense balance increased to {$25000.00}. XX/XX/XXXX the Suspense Account showed a negative balance of ( {$19000.00} ) and the suspense balanced dropped to {$5800.00}. BLS reported XX/XX/XXXX the Suspense Balance to be {$1400.00} and the Suspense Account to be ( {$4300.00} ). BLS reports XXXX XXXX, XXXX the Suspense Account to be {$2000.00} and the Suspense Balance increased to {$3500.00}.
XX/XX/XXXX the Suspense Account drops to ( {$2000.00} ) the Suspense Balance drops to {$1400.00}. XX/XX/XXXX BLS reports the Suspense Balance increased to {$3600.00} the Suspense Account increased to {$2100.00}. XX/XX/XXXX BLS reports the Suspense Balance increased to {$5800.00} the Suspense Account increased to {$2100.00}. XX/XX/XXXX BLS reports the Suspense Balance increased to {$8000.00} the Suspense Account increased to {$2100.00}. XX/XX/XXXX BLS reports the Suspense Balance increased to {$10000.00} the Suspense Account increased to {$2100.00}. XX/XX/XXXX BLS reports the Suspense Balance increased to {$12000.00} the Suspense Account increased to {$2100.00}. XX/XX/XXXX BLS reports the Suspense Balance increased to {$14000.00} the Suspense Account increased to {$2100.00}. XX/XX/XXXX BLS reports the Suspense Balance increased to {$16000.00} the Suspense Account increased to $ XXXX XXXX XXXX BLS reports the Suspense Balance increased to {$18000.00} the Suspense Account increased to {$2100.00}. XX/XX/XXXX BLS reports the Suspense Balance increased to {$21000.00} the Suspense Account increased to {$2100.00}. XX/XX/XXXX BLS reports the Suspense Balance increased to {$23000.00} the Suspense Account increased to {$2100.00}. XX/XX/XXXX BLS reports the Suspense Balance increased to {$25000.00} the Suspense Account increased to {$2100.00}. XX/XX/XXXX BLS reports the Suspense Balance increased to {$27000.00} the Suspense Account increased to {$2100.00}. BLS continues this reporting trend the report attached to this CFPB complaint shows more detailed and further shows no monthly payments that were made were applied to the mortgage account rather they were being applied to the suspense account increasing the suspense balance.
Pre-Modification Term the principle balance was {$260000.00} ) BLS was being paid Monthly payments by me ( home owner ) of {$2000.00} dollars a month and the BK TRUSTEE was paying toward the arrears payments.
This equation bellows BLS Loan # XXXX principal balance {$260000.00} + {$27000.00} ( Funds in the Suspense account ) = {$290000.00} Amount to Capitalized Sub Total less Suspense Funds ( Negative Interest and Escrow Penalties of {$27000.00} + Pre-Mod Terms principal balance of {$260000.00} = XXXX A difference of - {$190.00} Whatever BLS reason for not applying the payments in a timely manner is unacceptable and requires an explanation and renumeration for all costs involved for not recording payments as they were made in a timely manner.
My experience with Bayview Loan Servicing is as follows : During the CH13 Bk BLS did not send monthly statements I paid regular monthly mortgage payments BLS did not apply the payments to my mortgage Loan account instead they were put into a suspense account.
The account balances do not reflect the monthly payments that were paid in full.
BLS reporting method has resulted in the 1098 Year End Mortgage Statements to be incorrect resulting in me having to refile for previous tax years which could have been avoided - This has been a main concern from XX/XX/XXXX.
Thank you
Company Response: Closed with explanation
2018-09-24
Dallas, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Please explain all discrepancies in the payment history for year XX/XX/XXXX-XX/XX/XXXX.
I did not have access to payment history on Bayview Loan Servicing ( BLS ) web portal. When I completed my Chapter XXXX and it was finalized Bayview Loan Servicing released payment information and I was able to access the payment history on BLS Customer web-portal. The evidence in the report attached to this complaint shows that {$27000.00} was being held in the suspense account through as of date XX/XX/XXXX - XX/XX/XXXX the suspense Balance dropped to form {$27000.00} to {$26000.00} to {$25000.00} to {$24000.00} Please explain where the money in the expense account came from and why it was not applied to timely monthly mortgage payments. The Suspense account dropped {$7800.00} - XX/XX/XXXX. I have been over paying the monthly mortgage payment by {$52.00} monthly a total payment of {$2000.00} - On the BLS Monthly statement the payment amount is {$2000.00}. No where is the overage of {$52.00} being accounted for by Bayview Loan Servicing it is not reported on the website or the monthly statements. WHY NOT?
BLS ESCALATION TEAM Please look at the attached legible payment history documents and cross reference the payment history and explain the suspense amount and suspense balance fluctuation.Where is the Money?
Company Response: Closed with explanation
2018-09-24
South Florida, FL
Closing on a mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: My name is XXXX XXXX. I inherited my grandmothers home which is in a current short sale process. The loan originated with XXXX and the service provider is Bayveiw. The address is XXXX XXXX XXXX XXXX, XXXX, Fl XXXX Loan # XXXX I have been in contract for over 2 years trying to sell this property. The previous purchasers backed out when we found out there is over a {$32000.00}. tax lien and a fraudulent deed was recorded and a quiet title suit is required. I do have an all cash buyer who is willing to take these issues, and we sent an all cash offer over a month ago. The loan was reassigned from XXXX XXXX to a asset manager by the name of XXXX XXXX. She has not returned any of my calls nor has she returned calls to the attorney of XXXX who has been diligently trying to close this problematic transaction!!! Since then Ive dealt with squatters and had the XXXX XXXX electrical inspector shut electrical to the property because the squatters bypassed the fuse box and hard wired the home which was a fire hazard. Now the purchaser has the additional expense of bringing the entire electrical service up to code. Im frustrated because the tax lien is accruing interest daily and no attemp for communication has come from the new asset manager to assist us to sell the house. Its very strange because the between the huge tax lien, a quiet title action, over {$100000.00}. Repairs to the house and no C/O its defineately in everyones best interest to close promptly. This has been the most horrible experience over the last two years where weve had numerous other problems with Bayveiw if you want to check the history, Ive filed two other complaints which were resolved because of your involvement. I would appreciate any assistance on this matter greatly. My mother has stage XXXX XXXX and I am a single mother of a XXXX year old. I take care of them both. It would be a tremendous load off my shoulders to get this house sold and closed!!!
Sincerely, XXXX XXXX
Company Response: Closed with explanation
2018-09-21
Dallas, TX
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: Bayview Loan Servicing response is incomplete and did not provide a sufficient answer to the questions. Please provide the following : 1 ) amortization schedule for mortgage. 2 ) review payment history and match payments in suspense account with monthly payments dating back to XX/XX/XXXX - XX/XX/XXXX BAYVIEW LOAN SERVICING DID NOT REPORT ALL MONTHLY MORTGAGE PAYMENTS MADE and resulted in inaccurate reporting for XXXX Mortgage Interest Statement showing {$4300.00} mortgage interest received - please look at payment history provided in this complaint and cross reference with Bayview Loan Servicing records.
4 ) Please explain how all the below calculations were calculated and reported on The XXXX Form XXXX Mortgage Interest Statement Bayview Loan Servicing reported {$24000.00} - Total Interest Applied XXXX : see below Total Interest Applied XXXX : {$20000.00} Payments Applied to Previously Deferred Interest : {$6300.00} Prepaid Interest Applied : {$2700.00} Net Prepaid Interest ( Current Year ) : {$2700.00} XXXX Mortgage Interest Received from Payer/Borrower ( s ) : {$24000.00} ALL CREDIT BUREAU '' S - Bayview Loan Servicing has not reported Monthly Payments.
IN REGARDS TO THE STATEMENT FROM BAYVIEW LOAN SERVICING THAT THIS A DUPLICATE QUESTION ... THIS IS NOT A DUPLICATE QUESTION AND BAYVIEW LOAN SERVICING MUST STOP USING THE TERM " DUPLICATION '' AS AN EXCUSE NOT TO PROVIDE THE REQUESTED DOCUMENTATION. IT IS POSSIBLE THAT THE HIGH TURN OVER OF PERSONNEL INSIDE BAYVIEW REQUIRES REPEATING THE QUESTIONS BECAUSE IN MY EXPERIENCE THE SAME PEOPLE THAT WERE ASSIGNED TO MY CASE HAVE QUIT OR HAVE BEEN MOVED TO A DIFFERENT DEPARTMENT> THE ABOVE STATED REMAINS AN UNRESOLVED ISSUE. PROVIDE THE INFORMATION.
Company Response: Closed with explanation
2018-09-20
Kissimmee, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-09-20
Carlsbad, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-09-20
Las Vegas, NV
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Still trying to get the money back they owe me. I have filed several complaints, but to no avail. I need assistance in retrieving funds from the company and help with enforcement of the lender.
Company Response: Closed with explanation
2018-09-20
Adelaide, WA
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with explanation
2018-09-18
Inglewood, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Today I recieved the letter from Bayview Loan Servicing about " Notice of Default and Intent to Accelerate '' alerting me that I'm in risk of default because I missed the payments since XX/XX/XXXX. Even though, when the loan modification was signed they adjusted the interest to 4 % and now they are trying to put me in default.
A complain is already opened for them to adjust to 4 % instead of 5.62 % because they assumed it was a clerical error. It is definitely not an clerical error which they are trying to put me under default so they can proceed to foreclosure. Since the first modification I have made payments on time and now they are claiming I'am in default in the amount of {$20000.00}.
Company Response: Closed with explanation
2018-09-18
Erial, NJ
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-09-18
Arco, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: Have been faxing for a year to get loan modification! XXXX XXXX on loan only, grant deeded and power of attorney to XXXX XXXX, ( proof have been sent ) Bayview said ad XXXX XXXX on paperwork see inclosed! Have XXXX and XXXX on seperate paperwork can afford modification paperwork if XXXX can have someone look at paperwork, sending proof again!!!!!!!! Not sure why modification paperwork can not be reviewed! Have proof of faxes and papework for a year! And XXXX my cousin has been helping me they never call him XXXX!
Company Response: Closed with explanation
2018-09-18
Jamaica, NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-09-15
Oxford, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Last year I filed a complaint concerning the misapplication of my payments and assessing late fees that were not correct nor were they justified. The Regulatory Case Number is XXXX-XXXX. After getting the complaint they went back and applied my payments properly until around the beginning of XX/XX/2018. They have once again misapplied my payments, incorrectly assessed late and other fees which to this day I still don't understand. Once again I have tried to resolve this issue with them but they're still insisting that I am behind in my payments. My payments are submitted by my bank every two weeks which coincide with my pay dates. In the month of XXXX and XXXX they received 3 payments but they are still saying I'm behind in my payments. Again I have contacted them on several occasions asking them to apply my payments as they were received. This morning XX/XX/XXXX, I received a phone call with a recorded message stating they have not received my payment for XXXX. I am at my wits end with this company. I know the company is saying that I am making illegal payments, but the contract states my payments are due on the XX/XX/XXXX of each month, and they receiving my payments in advance of the due dates. Base on the payments that have been sent, I should be paid up through the Month of XXXX. Once again I am asking for your help in resolving this issue ; that all payments be applied properly, all illegal fees that have been assessed be reversed and to ensure me that they will continue to apply my payments as they have been received. I'm also not understanding why only a little over {$2000.00} has been applied to the principle. Thank you
Company Response: Closed with explanation