AES-PHEAA
Consumer Complaints
There are over 9925 complaints on file for AES-PHEAA. Dated between 2019-12-11 and 2012-03-07.
Complaints Page 35
2019-07-09
Moapa, NV
Incorrect information on your report
Student loan: Federal student loan servicing
Account status incorrect
Complaint: So I recently gained access to my credit report on XXXX ( XX/XX/2019 ) and saw that my federal student loans were cited as being late.
I gave myfedloan a call and said " this isn't right, I was unemployed after I got out of school, and for the past 6 months I've paid on time every month ''. They told me that they would put my account under forbearance, which you are eligible for if you are unemployed. I said, " that doesn't make sense because I'm working now, and I've been making payment for the past 6 months and wish to continue to do so. '' They told me that it was the only thing that would make my account current, and that since during the period before I started making payments I was unemployed, the forbearance would apply to that period ( the period before XX/XX/2019 ).
I thought all was well and my status would be reversed on my credit report, but I checked my XXXX and XXXX reports again ( XX/XX/2019 ) and they still suggest that those months of " late or missed payments '' exist on the report. This is very upsetting after having been vindicated by myfedloan.
The payments I've made over the past 6 months are triple the minimum ( {$150.00} instead of just {$50.00} ). I have never had a problem paying when I can. Myfedloan also just lowered my interest rates by 0.25 % because I signed up for automatic payments ( again, at triple the minimum ). I am not financially irresponsible as these erroneous reports make me out to be!
Company Response: Closed with explanation
2019-07-09
WA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: I am participating in the Public Service Loan Forgiveness program, and they have not provided with information regarding how many eligible payments I have completed. Despite multiple attempts at contacting them ( MyFedLoan ) for over 1 year asking for updated qualifying payment information, I have not received any information.
Company Response: Closed with non-monetary relief
2019-07-09
Las Vegas, NV
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Company Response: Closed with non-monetary relief
2019-07-08
Arsenal, PA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: I am enrolled with XXXX XXXX through My Fed Loan to get the .25 % interest rate deduction. The frequency of my paychecks have changed, and occasionally my paychecks come sooner than my loan due date, so I often like to pay early, and I always pay more than the amount due. I called Fed Loan to ask if I could temporarily suspend my direct debit, and asked if the interest rate would increase if I proceeded with this change. On the phone, I was told that the interest rate would not increase for a temporary suspension. On the Fed Loan website, there is no information stating that the interest rate would increase in the event of temporary direct debit suspension. I checked under direct debit FAQs and other parts of the Fed Loan website. Today I logged in, and my interest rate has increased .25 %. I called Fed Loan today and they confirmed that my interest rate will increase .25 % temporarily, until my next due date. If this is the policy of Fed Loan, this policy needs to be clearly stated on their website for consumers to be informed when they are making decisions about how to repay their loans. Their customer services agents also need to be better informed and give out correct information to their customers.
Company Response: Closed with explanation
2019-07-08
TX
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: My federal student loans were serviced by Navient until mid-XXXX XXXX, at which point they were transferred to FedLoan Servicing. This transfer was due to my submission of documentation for the Public Service Loan Forgiveness ( PSLF ) program. As I understand it, I had no choice in whether my loans were transferred because FedLoan is the only servicer for loans being considered for the PSLF program. The last payment I made to XXXX on XX/XX/XXXX ( for the due date of XX/XX/XXXX ) was not reflected in my FedLoan records, but a customer service representative told me in XX/XX/XXXX that it could take up to 90 days to transfer payment history. She advised me to continue making payments as usual, even if it said my payments were late due to the missing XXXX payment. It would eventually update with the XX/XX/XXXX payment and the subsequent months would also update so that they would be counted as on-time payments, she explained.
I contacted FedLoan again in XX/XX/XXXX and was assured that the payment history would update soon. In XX/XX/XXXX I called again to request an update and was told it should update soon. In XX/XX/XXXX, after calling again to ask why my payment had not posted, a customer service rep confirmed that FedLoan had the payment from XX/XX/XXXX ( processed in XX/XX/XXXX ) but it was unapplied to any month and therefore was not counted as a payment. She assured me that she would fix this. I made additional attempts to resolve this issue in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. In XX/XX/XXXX I had a lawyer attempt to resolve the issue.
This unapplied payment and the resulting " late '' payments '' have STILL not been corrected. I have made numerous attempts to resolve this with FedLoan over the past year and a half, but no change is ever made. I finally made a double payment in XX/XX/XXXX to bring the account current, as I was worried the constant late status of my payments would negatively affect me. I have now received a notice that one of my loans is no longer eligible for the special grant/forgiveness program offered through my college due to late payment, which is upsetting because I have not missed any payments there is just a payment that has been misapplied for over a year, and FedLoan appears incapable of rectifying the issue. Also upsetting is that I was assured several times that my eligibility for PSLF would NOT be affected ; however, I am now discovering that is not the case because qualifying payments can not be made more than 15 days late. I have made every payment on time or early, but because FedLoan did not apply my XX/XX/XXXX payment, every subsequent payment through XX/XX/XXXX was marked as late. Given that a year and half is a long time to resolve an issue of how to apply a payment, and as evidenced by their lack of action even after being contacted by legal aid, at this point I can only assume that FedLoan is unwilling to properly handle my loan and does not care how their actions have impacted me.
Company Response: Closed with non-monetary relief
2019-07-07
Fresno, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: Hi, I need to complain against this company today for listing my loans on my credit report incorrectly. THe loaner has failed to not only fix the issue, but call me.
Company Response: Closed with explanation
2019-07-07
Coronado, AZ
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: I returned to school at the XXXX XXXX XXXX in XXXX to obtain my XXXX Degree when I was in my early 40s. I took out student loans with the service provider being XXXX XXXX, then XXXX. I have been a long-time government employee. When I first learned of PLSF, XXXX misled and misguided me. I later consolidated the loans with XXXX over to the U.S. Department of Education, serviced by FedLoanServicing. I had many conversations with FedLoanServicing about qualifying for PLSF and what repayment plan was required for me to qualify.
I was misinformed and misled by FedLoanServicing, and after several years of repayment, I was told that I was not in the correct repayment plan.
I recently retired in XX/XX/XXXX, and my income is considerably less than last year. I need help in getting my student loan debt straightened out, if not forgiven. The balance has increased so much that I cannot understand why or how.
Company Response: Closed with explanation
2019-07-07
WA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Need information about your loan balance or loan terms
Complaint: Ten years ago, I started paying my direct federal student loans ( both subsidized and unsubsidized ) under the income-based repayment plan, as required by the terms of the Public Service Loan Forgiveness program. At this point I worked for a not for profit organization, after graduating from medical school with {$200000.00} in student loans.
Two years ago, I realized that my payment count towards the PSLF for the subsidized loans were different than the PSLF payment count unsubsidized loans. This seemed odd because all payments made in years prior were always split between unsubsidized and subsidized loans, so how could the tally be different.
At this point, XX/XX/XXXX, I filed paperwork to have this information reviewed. It is XX/XX/XXXX, and after a dozen phone calls over that time period I have yet to have an answer. I am at just about at 10 years and need to file my loan forgiveness application. Each time customer service says the same thing.
Im getting tired of not being able to get answers so I can take care of whatever needs to be done to get this loan reviewed. We waited to have a family and have put off other plans trying to wait for this to resolve. The unknown makes it hard to plan major life decisions.
Please help.
Company Response: Closed with explanation
2019-07-06
Avondale, MD
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-07-05
Belvedere, GA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Need information about your loan balance or loan terms
Company Response: Closed with explanation
2019-07-05
Arco, CA
Incorrect information on your report
Student loan: Federal student loan servicing
Information belongs to someone else
Complaint: There are three loans on my credit report that have the same opened day as my real loans. The account number, lenders information and term length are not the same. The debt amount is off by a few dollars.
The name of the lender is listed as the Department of Education but the address XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, VA XXXX Does NOT belong to them. Its belongs to XXXX, a software company.
I have called the department of education but they do not do anything because they dont look past the fact that I do have loans with the same start date. Borrowers Defense denied my claim despite proof from my student loan account records showing an amount for twice my student loans. The financial records show double the amount but my XXXX only list three which is correct. I wasnt charged at an interest rate of 100 % in a time span of XXXX ( which is when they appeared ). They do say that the loans are from being transferred as a result of defaulting. They were on deferment as I was having an economic hardship. I was in the midst unemployment which resulted in an eviction. The default was a surprise. What they ignore is the fact that last year alone, disbursements were made for about {$30000.00}. I only owe {$14000.00}. Two of the loans were issued for a year I never applied to. I attended XXXX XXXX XXXX and was told to give one of the financial aid workers my application and they would help but I didnt hear back from US Dept of Education. Even my statements listed another company as the lender. The school said I would owe them. I also reported this but no one has ever taken it seriously despite proof. Is it not illegal to ask someone to pay a debt that was fraudulently acquired or isnt theirs?
Company Response: Closed with explanation
2019-07-05
Union City, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with non-monetary relief
2019-07-04
Lorain, OH
Struggling to repay your loan
Student loan: Private student loan
Can't get other flexible options for repaying your loan
Complaint: I have a loan that originally cost {$6500.00}. My mother was convinced to pursue this loan. At the time I was XXXX years old and just trusted her. She signed a variable rate loan. To this day I have paid {$3900.00} in interest and XXXX in principal. I have attempted to reach an agreement and give them a lump sum. The companies response is simply that you cant negotiate your loan terms. I still owe XXXX because they raise the rate every quarter and I end up owing more than when I did in XX/XX/XXXX and it is not XX/XX/XXXX of the following year. If this is legal than I'm going to change careers and start taking advantage of kids in college and get them to sign loans under terrible terms.
Company Response: Closed with explanation
2019-07-04
Okc, OK
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Complaint: I enrolled in school ... ..and I applied for federal and Pell grants ... ..I did apply for any loans and now I'm stuck with this on my credit ... ... .they have already passed loan forgiveness ... ... please help????
Company Response: Closed with explanation
2019-07-04
TX
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: FedLoan Servicing was mailed disputes regarding my credit report for XXXX months worth of late payments reported from XXXX and XXXX of XXXX causing me to have XXXX ( XXXX ) late payments show on my credit. After more than 6 months it was finally resolved and FedLoan Servicing sent correspondence to me and also here that the issue will be corrected and the update will reflect on my credit reports within 60 days from XX/XX/XXXX which it was.
However, FedLoan Servicing came back here on CFPB in XXXX and stated that again there was another error and the correction to remove the late payments from XXXX and XX/XX/XXXX was also removed in error and that the late payments should remain on my credit reports.
My issue with FedLoan Servicing is that they are not resolving an issue that they created. I have sent several disputes to this company and have not received any form of resolution this has taken a toll on me mentally, physically, and emotionally to have to endure pain and suffering all because of their mistakes. No one at this company has taken accountability to resolve my issue, please assist and I want these late payments to be removed once again from all three ( XXXX ) of my credit reports immediately.
For their company to agree to update this information then later go back and add it to my report is destructive to my credit worthiness and illegal.
Company Response: Closed with explanation
2019-07-03
Anacortes, WA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-07-03
Des Moines, WA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Company Response: Closed with explanation
2019-07-03
Sanford, FL
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-07-03
Jacksonville, FL
Credit monitoring or identity theft protection services
Student loan: Federal student loan servicing
Billing dispute for services
Company Response: Closed with non-monetary relief
2019-07-03
WA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: My student loans were serviced by fed loans servicing ( total 13 accounts ) instead of one account. These 13 accounts are being rehabilitated by US Dept. of Education. Therefore, all accounts now has been transferred under Dept. of Education. However, on my credit report the same loans are being reported as collections and 120 days late with XXXX balance by Fed loan Servicing and repeated by US Dept. of Education. totaling 24 negative items. I have tried disputing this error several times and investigation from the credit reporting agency has not been addressed. The investigation returned as complete with a few changed dates. I am still being double dinged for the same 12 items.
Company Response: Closed with non-monetary relief
2019-07-03
Louisville, KY
Incorrect information on your report
Student loan: Federal student loan servicing
Account status incorrect
Complaint: XX/XX/2019 I noticed a late payment reported by FedLoans. I have not had any contact with this company about a payment or had received a notification regarding a payment due. I had a loan payment agreement with XXXX XXXX. After making payments with them to process the loan they were involved in a lawsuit and my payments were no longer taken from my bank account. Then I noticed on my credit report that I was late on a {$20.00} payment with Fedloan which I was never notified of. I then contacted Fedloan to see how and what the late payment was from they stated they had sent a notice to me and I was late for my student loan. They never established a payment agreement of any kind nor had they ever contacted me for this payment. I have since tried disputing the incorrect reporting and Fedloan processed my dispute as I did have a loan and the loan did belong to me. I never disputed having a loan I disputed Fedloan establishing a payment agreement without my knowledge or consent. The representative at Fedloan states they sent a letter to me but they did not have my address verified nor did they provide any proof any letters were ever sent.This has made a negative impact on my credit.
Company Response: Closed with explanation
2019-07-03
Euless, TX
Written notification about debt
Debt collection: Federal student loan debt
Didn't receive notice of right to dispute
Company Response: Closed with explanation
2019-07-03
San Antonio, TX
Struggling to repay your loan
Student loan: Federal student loan servicing
Problem lowering your monthly payments
Company Response: Closed with explanation
2019-07-03
Toppenish, WA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Problem with customer service
Complaint: This complaint is related to Fedloans our student loan servicer under contract by the Dept of Education. Unfortunately, this is not our first complaint against the company. Each year we re-apply per the program guidelines for our Repayment plan. Weve been with Fedloans since XX/XX/XXXX when our loans were transferred to them ( through no choice of our own ). It has been nothing short of a nightmare.
The current complaint relates to poor customer servicer and unreliable information being given as we try to repay our loan. Each year were required to re-certify our income for the recalculation of our student loan payment. Each year the process is unpredictable and frustrating due to the variety of guidance we are given by the servicer themselves. This year even though our financial situation hasnt changed thee experience has been horrible.
We re-applied using a form that has never reflected our unique situation. So like in the past 5 years I submitted a cover letter explaining our situation and that we have answered the form to the best of our knowledge. This year I inadvertently selected the wrong box on the form and was asked to correct the form which I immediately did and returned for the servicer. That sent us into three additional rounds of applications whereby we were given conflicting information by Fedloans providing us opposite guidance as to how to complete the form and what info to provide.
Our loan is a spousal consolidation loan and from my understanding they review both my income and that of my ex-wife ( although I was even told something different from one agent this year ). Not only has the guidance evolved this year but in recent years we were given alternating advice as to how to complete the form. This year after the first mistake was made ( admittedly by myself ) the servicers told us the following.
Round One- I submitted on the application on XX/XX/XXXX w
ith both my income and my ex wifes income with both our signatures. ( I mistakenly checked the wrong box on the form which didnt change the results of what we submitted ). In then end they got what they needed to do the calculation.
Round Two- I resubmitted my income on XX/XX/XXXX ( changed the wrong check box ) and my ex-wifes income and one application form.
Round Three- I was told to re-submit my income and signature on the application without my ex wifes info. I was told the payment would only consider my income ( like last year ) since my ex-wife has separate student loans of her own and because I signed the form as single. Resubmitted on XX/XX/XXXX Round Four- I was told to re-submit an application for myself and have my ex-wife submit an application separately with her income. ( The very same info was provided in the first round. ) The issue is still unresolved.
In each of these replies Ive attached a cover letter explaining the changes as directed by Fedloans staff and it doesnt seem to matter. Each time you speak to someone different, rather than having one rep assigned to solve your case. This business practice is absolutely ridiculous and found no where else in the consumer world. This has been standard practice for years. I asked a rep about this recently and she told me we can all answer any questions a borrower might have so you dont need to speak to a particular person. This strategy obviously does not work because either they are not taking notes in their system or the agents have different levels of expertise.
The frustration here is that we can not trust what the servicer tells us and even though our financial situation has not changed in recent years we go through this exercise with bad customer service and face uncertainty along the way. Of all our financial commitments this presents the most stress and uncertainty on an ongoing basis. Ive never even come close to having this experience with a market driven consumer product. With a mortgage or car payment you get your payment and can plan for the certainty for years. ( Not with federal student loans. ) These variations in application data can and have drastically alter what we pay in student loans from XXXX monthly to XXXX monthly which is a wide swing for a consumer product. Once our payment went from XXXX monthly to XXXX monthly even though our financial situation hadnt changed. Worse yet is we dont really know how they compute the payment amount. Calculators that are available on the Federal Student Aid website have never accurately depicted how our payment was calculated and Ive been told various things by customer service agents on the phone as illustrated in my current complaint. I have past written guidance from Fedloans that the servicer doesnt even follow - so nothing can be trusted.
PLEASE HELP US!!
XXXX XXXX XXXX
Company Response: Closed with explanation
2019-07-02
Keyport, WA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: I am still waiting for Fedloan Services to publish the ability to recertify my income for my income based repayment plan. XXXX had me in the most expensive IBR instead of REPAY. I requested the least expensive option when I applied for the initial IBR from XXXX because I was going to apply for public service loan forgiveness after 120 payments.
My original payment was hundreds of dollars more than it should have been but I trusted that XXXX knew what they were doing. I had to have my payment recalculated last year to the repay IBR and it took so long to process Fedloan Services was sending me payment notifications for $ 1400+. Then when my payment was finally recalculated they made it so my new payment would not count for the first month against public service loan forgiveness. I also had to request a deferment for a month for the last 2 years because it takes so long to have them process the annual recertification. Once the magical new payment is calculated there is absolutely no time to budget for the new calculated payment causing a significant hardship and payments that dont count towards PSLF because they took so long it was either enter deferment or cough up $ 1400+ for a non IBR payment until they finally figure out their recalculated payment or risk my financial future and jeprodize my security clearance.
There is no reason why the loan recalculation can not be done with months for the individual to plan for the new payment.
Tax filings are due every year at the same time. They are using that information to calculate the new payment. There is no reason why if it takes months for a computer system to apply some magical formula that it can not be a process that starts in XXXX, the new payment is calculated by XXXX and the individual starts paying the new payment in XXXX instead of the current process that causes absolute anxiety and unnecessary deferments.
My payment is always out of wack because my husband is XXXX XXXX military and his income changes depending on whether he is in a XXXX XXXX and his income is used to calculate my payment creating a marriage penalty that non married individuals do not have. If they were my husbands loans SCRA would apply ; however, it doesnt even though youre using his income for payment calculations. So it is ok to put a military service member in a financial hardship if it is the military spouses loans but not ok if its their loans. If the military service members income is used to calculate my payment then SCRA should apply regardless of whos name is on the loan.
My calculated payment should be based upon my income as a government employee and should not have anything to do with my spouses income because a single person paying 10 % of their disposable income pays less than what the marriage penalty is.
Company Response: Closed with explanation